- Customer Service
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Front Desk Agent
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Front Desk Agent
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MCR Hotels Hampton, United StatesThe Front Desk Agent at the Springhill Suites by Marriott Hampton is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and efficient serv ...
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Front Desk Agent
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Front Desk Agent
1 week ago
MCR Hotels Hampton, United States· Front Desk Agent · Hilton Garden Inn Hampton, 1999 Power Plant Parkway, Hampton, Virginia, United States of America · Req #6267 · Tuesday, April 23, 2024 · The Front Desk Agent at the · Hilton Garden Inn Hampton Coliseum Central · is responsible for providing overall positive ...
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Front Desk Agent
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Front Desk Agent
2 weeks ago
The Landing at Hampton Marina, Tapestry by Hilton Hampton, VA, United StatesAre YOU an enthusiastic and energetic professional who loves people? · We are looking for a team player who loves to make people happy · Hilton Experience A Plus · Are YOU an enthusiastic and energetic professional who loves people? · We are looking for a team player who loves to ...
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Front Desk Agent
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Front Desk Agent
2 weeks ago
Premier Resorts & Management Hampton, United StatesThis is an exciting hourly position at our award-winning Hampton Inn & Suites Deland, Florida. · BASIC FUNCTION · To attain the highest level of service to all hotel guests. · II. SCOPE · Directly responsible for efficient check-in and check-out procedures as well as providing th ...
Front Desk Agent - Hampton, United States - The Landing at Hampton Marina, Tapestry by Hilton
Description
Are YOU an enthusiastic and energetic professional who loves people?We are looking for a team player who loves to make people happy
Hilton Experience A Plus
AreYOUan enthusiastic and energetic professional who loves people?
We are looking for a team player who loves to make people happy
Hilton ExperienceA Plus
Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Service Agent is responsible for selling rooms, registering and assisting arriving and in-house guests, in the hotels continuing effort to deliver outstanding guest service and financial profitability.
We are central Virginia's largest hotel management company Having tripled in size to 65 hotels over the past ten years and with an aggressive portfolio across full and select service brands, we also own and operate hotels under Hyatt, Hilton, Marriott, InterContinental and Choice flags.
We offer a competitive salary and benefit package. Our benefits plan is comprehensive to include medical, vision, dental, life insurance, spouse life insurance, child life insurance, short and long term disability, 401-K, life insurance, critical illness, pet insurance and an employee assistance program. In addition, we offer paid time off and hotel discounts among other perks and benefits.
Local candidates are encouraged to apply.
General Requirements:
Must have a personality and available to work all shifts including early morning, late morning, early afternoon, late evening, weekends and holidays, based on business needs.
Must have demonstrated customer service experience in either retail or service industry.
A high school diploma is required. A 2-year or 4-year college degree in communications, business management, consumer behavior, hotel operations, tourism management is beneficial, but is not required.
Experience and Skills:
Excellent reading, writing & oral proficiency in the English language.
Previous customer service, hotel, and/or related experience helpful.
Multiple languages are beneficial, but are not required.
Excellent organizational skills
Excellent attention to detail
Ability to multitask
Excellent Communication Skills
Able to handle a large volume of guest interactions in an efficient and courteous manner;
Proficient in Microsoft Office productivity programs, general Internet programs
Work well under pressure, requires being a team player.
Efficient cash handling and general proficiency with using a calculator.
Knowledge of Hilton OnQ is recommended
DUTIES AND RESPONSIBILITIES:
Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace.
Greet every guest with a smile and maintain eye contact.
Must be courteous and gracious, maintaining a professional demeanor at all times.
Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working.
Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
Handle all aspects of guest check-ins and guest check-outs as defined by the property standards.
Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages.
Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift.
Take, confirm or change reservations as needed within guidelines established by the property management.
Be available and ready to assist guests with their needs- including, but not limited to: information about the property, assistance with luggage or with directions to restaurant, sightseeing locations and local events.
Take ownership of all service issues brought to your attention by guests.
Always communicate with other employees with empathy and respect.
Must complete shift reports including call arounds, bucket checks, folio balances, etc.
Maintain proper operation of all aspects of our Property Management System.
Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency.
Participate in scheduled departmental and administrative meetings and special company events as requested.
We are proud to be an equal opportunity employer and maintain a drug free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We do background and reference checks on potential employees.
Please see our website for more information:
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