- Relationship builder - you are passionate about customer service with a true desire to engage with people to build and maintain sustainable business relationships.
- Hunger for knowledge - you ask questions, uncover insights, and dig deeper to better understand appropriate services.
- Solutions based - you are steadfast and passionate about problem-solving, anticipating the next steps, and staying ahead of the curve.
- Above average communicator - you have superb communication skills, both written and verbal, detail oriented taking and keeping good notes organized. You are able to catch small and large mistakes and double check work.
- Intuitive - you understand what drives the Company and anticipate the needs of your team and our customers.
- Keep customers informed by forwarding notice of freight status, shipment date, time, method, answering questions (via phone and/or email).
- Arrange shipments by entering service orders/requests; anticipate delivery requirements; place and expedite orders.
- Coordinate and dispatch pick up and deliveries of items by examining items, destination, route, rate, and delivery time.
- Verify items shipped by matching bills of lading; noting discrepancies.
- Document damaged items, shortages, and mis-shipments.
- Update job knowledge by participating in educational opportunities.
- Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- 100% in-office.
- 2+ years of customer service experience.
- Self-motivated and efficient.
- Understanding of logistics process applying a creative mindset with problem-solving capabilities.
- Coachable with the ability to organize necessary resources, including customers, tools, and time to achieve desired results.
- Proficient with Microsoft Office products / software, Adobe Acrobat.
- Resourceful in finding different ways to solve problems, not afraid to ask questions.
- Friendly and flexible.
- No educational requirements.
- Our ideal candidate would also have trucking and logistics experience.
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LAX Customer Service Representative - Hawthorne, United States - MAT Express
Description
Job Description
Job DescriptionMAT Express is a leading freight transportation Company headquartered in San Diego servicing Southern California and beyond. Family-owned and operated for nearly 40 years with terminals in San Diego, Los Angeles, Otay Mesa, and Imperial Counties. We are seeking customer forward, long-term career oriented individuals wanting to grow within our Company and become leaders. While a good attitude is oftentimes more important than experience, candidates with prior air freight, port, and/or logistical experience may have priority consideration.
GENERAL INFORMATION
Compensation: Starting at $20.00 hourly.
Job Status: Full-time.
Schedule: Train and work from MAT LAX Chadron Avenue, Hawthorne, CA Generally Monday through Friday; 8 hours shifts. Weekends and holidays as scheduled and required.
Summary: Provide excellent customer service by verifying pick up and deliveries, dispatching drivers, accurate data entry / record keeping, and professional correspondence (phone and email).
CORE ATTRIBUTES
RESPONSIBILITIES
REQUIREMENTS
