Lax Customer Service Representative - Hawthorne, United States - MAT Express

MAT Express
MAT Express
Verified Company
Hawthorne, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

GENERAL INFORMATION

Compensation:
Starting at $20.00 hourly.


Job Status:
Full-time.


Schedule:
Train and work from MAT LAX Chadron Avenue, Hawthorne, CA Generally Monday through Friday; 8 hours shifts. Weekends and holidays as scheduled and required.


CORE ATTRIBUTES

  • Relationship builder you are passionate about customer service with a true desire to engage with people to build and maintain sustainable business relationships.
  • Hunger for knowledge you ask questions, uncover insights, and dig deeper to better understand appropriate services.
  • Solutions based you are steadfast and passionate about problemsolving, anticipating the next steps, and staying ahead of the curve.
  • Above average communicator you have superb communication skills, both written and verbal, detail oriented taking and keeping good notes organized. You are able to catch small and large mistakes and double check work.
  • Intuitive you understand what drives the Company and anticipate the needs of your team and our customers.

RESPONSIBILITIES

  • Arrange shipments by entering service orders/requests; anticipate delivery requirements; place and expedite orders.
  • Coordinate and dispatch pick up and deliveries of items by examining items, destination, route, rate, and delivery time.
  • Verify items shipped by matching bills of lading; noting discrepancies.
  • Document damaged items, shortages, and misshipments.
  • Update job knowledge by participating in educational opportunities.
  • Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

REQUIREMENTS

  • 100% inoffice.
  • 2+ years of customer service experience.
  • Selfmotivated and efficient.
  • Coachable with the ability to organize necessary resources, including customers, tools, and time to achieve desired results.
  • Proficient with Microsoft Office products / software, Adobe Acrobat.
  • Resourceful in finding different ways to solve problems, not afraid to ask questions.
  • Friendly and flexible.
  • No educational requirements.
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