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    Technical Customer Support 1 - Longmont, CO, United States - Life & Safety

    Life & Safety
    Life & Safety Longmont, CO, United States

    3 weeks ago

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    Description

    Intrado's mission is to save lives and protect communities by helping them prepare for, respond to, and recover from critical events.

    Our cutting-edge, innovative SaaS company is at the forefront of transforming preparation for and response to 911 emergencies with next generation, data-driven software.

    Intrado is looking to hire a Technical Customer Support 1 to join our team in Longmont.
    Technical Customer Support 1 is the initial point of contact for customers seeking technical assistance or support.

    Technical Customer Support 1 professionals must be able to troubleshoot and resolve issues efficiently while maintaining a positive and professional demeanor.

    Provide first-level technical support to customers via phone, email, or chat
    Assist customers in troubleshooting hardware, software, and network problems
    Escalate complex issues to higher-level support teams or senior technicians as needed
    Document all customer interactions, including details of inquiries, comments, and actions taken
    Stay updated on product knowledge and technical skills through ongoing training and self-study
    2+ years customer service experience required in a helpdesk environment
    ~Strong customer service orientation and ability to empathize with customers' concerns
    ~ Basic knowledge of PC Hardware, current Windows operating systems, and UNIX/Linux preferred
    ~ Basic knowledge of MS Excel, Word, and Outlook required
    ~ Basic understanding of computer networking or telephony networking preferred
    ~ Flexibility to work any shift in a 24x7 environment to include weekends and holidays, work shift would be assigned after initial training period
    ~ Ability to work overtime, mandatory required overtime as necessary

    At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond – tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events.

    Our cutting-edge SaaS company is at the forefront of transforming the 911 emergency response continuum with next generation data-driven software.

    Intrado's solutions allow enterprises, call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better.

    Our Company has sales and/or operations in the United States, Canada and Europe and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.

    Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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