Front Desk and Lobby Operations Lead - Palo Alto, United States - The Millennium Group
Description
The Physical Security Lobby Lead is responsible for the Palo Alto and Austin lobby operations. The coordinator works congruently with SAS Management to support Global Safety & Security Operations.The Lobby Lead ensures that the employees, contractors, and visitors safety and security needs are met while at work at the Palo Alto and Austin locations.
PRIMARY DUTIES:
- Front Desk Operations.
- Coordinate and update the activities listed in the Front Desk Manual.
- Assist front desk lobby personnel during breaks and lunch, by covering the front desk.
- Manage the site key control and work with facilities personnel to provide monthly updates to the inventory database.
- Provide backup coverage during special events at the Palo Alto site as well as off site coverage during team events and outings.
- Maintain site Badging Program for the site as well as support the Americas Region.
- Collaborate and respond to requests from estaff and customers during board meetings, executive briefings, and special events.
- Update Standard Operating Procedures for the team.
- Identify, investigate, resolve incidents/breaches and prepare reports Supervisory Operations.
- Coordinate weekly 1:1 reviews with Austin and Palo Alto security personnel.
- Plan for coverage when security personnel is on leave or sick.
- Attend daily pass downs with HQ Workplace Solutions Staff.
- Coordinate daily pass downs with the Bangalore GSOC every morning and afternoon.
- Manage annual goals and training of the front desk security personnel.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge on relevant Systems, technology and equipment (e.g. Access Control, CCTV etc).
- Excellent knowledge of lobby safety and security controls and procedures.
- Excellent communication and interpersonal skills.
- Outstanding organizational skills.
- Ability to work nights, weekends and holidays as operational need dictates.
- High school diploma. Associate's Degree is a plus.
- 35 years of experience in security management/transportation/lobby ambassador or similar position.
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