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Client Success Leader, Strategic Transportation - Indianapolis, United States - Langham Logistics
1 week ago
Description
**Client Success Leader, Strategic Transportation**
- Sales
Indianapolis, IN, USA
Salary
Full Time
*PTO, Health Benefits, Wellness Program, 401-K, Tuition Reimbursement*
**Summary**
The Client Success Leader, Strategic Transportation contributes to meeting Langham's revenue and EBIDTA goals by providing exceptional customer service with the goal of delighting Langham's internal and external customers.
The position requires a breadth of experience, skills, and education to manage a wide array of opportunities and challenges which are presented daily.
The role is pivotal in building a foundation to support Langham's clients, and business development team, in mining and hunting opportunities.
**Evaluation of performance**
Performance will be evaluated based on meeting the requirements of the job description, including, but not limited to the following:
Meeting performance metrics and other quality indicators established for this position
Working according to specifications, policies, and standards established by Langham
Working effectively in a team environment
Providing a high level of internal and external customer service.
**Performance metrics**
Performance metrics for this position will be established annually based on company revenue, EBIDTA, business unit goals, and individual goals.
**Key outcomes expected**
Develop a book of business focusing on strategic transportation initiatives
Utilize networks and contacts to introduce Langham to a variety of customers in key verticals
Assist Sales Manager with the development of specific marketing materials to support sales
1st year Gross Revenue sales of $1M; minimum $2M per year after that
Collect and analyze customer feedback including market and industry information
Build strong relationships with customers who have an annualized spend of $250K or more
Attend sales and networking events, conferences, and trade shows
**Critical skills, knowledge, and behaviors**
Demonstrates experience, success, and mastery in the following specific areas:
Proven record of acquisition and management of strategic transportation accounts
At least 5 years of successful experience in the logistics industry; not necessarily sales
Previous experience in establishing client relationships with senior level executives
Ability to utilize and enhance current systems and processes
Skilled at preparing and delivering sales presentations to customers and leadership team
Polished communicator, demonstrates confidence, enthusiasm, and ambition
Possesses organizational skills, planning and project management
Ability to provide creative solutions, innovative programs and a vision for continued growth
**Experience, education, degrees, licenses**
B.S./B.A. in logistics, supply chain management, business, marketing, communication, operations, or related discipline
Experience in a fast-paced competitive environment
Experience in industries with stiff competition and/or challenging economic factors
Experience in working at high levels within an organization
Exposure or experience in complimentary industries helpful
Consultative selling approaching
Preferred experience in sales, analytics, and client support functions
**Physical demands**
Must be able to travel, within Indiana, 75% of the time
**Work environment**
Work is primarily done on the road, in front of clients
Location Info: Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.
