- Strategizing and monitoring daily activities of customer service operation
- Training staff in areas of customer service and company policies
- Understand, develop, implement, and train others in company processes to include but not limited to quoting, implementation of accounts, and System management
- Coordinate customer inquiries, complaints and other requests with the Sales and Operations teams to facilitate accurate and timely responses
- Manage a team of customer service agents and key account supervisors
- Investigating and solving customer service complaints
- Maintaining documentation pertaining to customer service department activities
- Other duties as requested
- Capability to build strong partnerships and to work collaboratively to achieve goals
- Demonstrated interpersonal, written and verbal communication skills
- Established time management and organization skills
- Proficiency in MS Office
- Ability to maintain a high level of enthusiasm and a positive attitude
- Detailed oriented and analytical
- Ability to be outcome oriented focused with strong performance culture
- Proficient in managing multiple tasks as the same time
- High standards and clear accountability
- Bachelor's Degree in Business, Supply Chain or Logistics is a plus (3 years working experience in lieu of degree)
- High school diploma or equivalent required
- 3+ years of experience in managerial role; transportation and logistics customer service preferred
- 3+ Years Supervisor Experience
- 3+ Years Customer Service Experience This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.
-
Acción Team Lead
2 weeks ago
Morales Group Staffing Indianapolis, United StatesJob Title: Team Lead · Pay Rate: $18+/hour · Location: Indianapolis, Indiana · Job Duties:Train and supervise warehouse team members · Coordinate and apportion tasks · Complete all paperwork for incoming and outgoing materials · Use computer to enter and maintain records · Assist ...
-
Controls Team Lead
2 weeks ago
LVI Associates Indianapolis, United StatesTitle: Controls Team Lead needed in Columbus, OHIntroductory paragraph: We are seeking a highly skilled and experienced Senior Controls Engineer to join our client's team as the new Team Lead. Our client is an established company that specializes in industrial automation solution ...
-
Quality Team Lead
2 days ago
FreshRealm Indianapolis, United StatesFR FSQA - Indianapolis, 3120 N Post Road, Indianapolis, Indiana, United States of America Req #362Monday, May 13, 2024Starting pay for this role is $21.00/hour. FreshRealm is currently in a high-growth state, and our culture of ACTIONS drives our team members forward to maximize ...
-
Controls Team Lead
2 weeks ago
LVI Associates Indianapolis, United StatesTitle: Controls Team Lead needed in Columbus, OH · Introductory paragraph: We are seeking a highly skilled and experienced Senior Controls Engineer to join our client's team as the new Team Lead. Our client is an established company that specializes in industrial automation solu ...
-
Fulfillment Team Lead
2 days ago
Service Graphics Indianapolis, United StatesJob Type · Full-time · Description · The Fulfillment Team Lead is responsible for the delegation of work assignments to the pick/pack team and ensuring all orders have been picked and packed satisfactorily daily. They are also responsible for line management to aide in the effi ...
-
CNC Team Lead
2 days ago
Mi-Tech Tungsten Metals, LLC Indianapolis, United StatesResponsibilities and Duties: Follow relevant MTTM procedures and the MTTM Quality Policy Adhere to all Safety Policies established by Mi-Tech Tungsten Metals, LLC. Ability to lock & tag out equipment in assigned department. Be the first line problem solver in terms of Safety, Qua ...
-
Fulfillment Team Lead
5 days ago
SGI Indianapolis, United StatesJob Description · The Fulfillment Team Lead is responsible for the delegation of work assignments to the pick/pack team and ensuring all orders have been picked and packed satisfactorily daily. They are also responsible for line management to aide in the efficiencies of the team. ...
-
Fulfillment Team Lead
2 days ago
SGI Indianapolis, United StatesThe Fulfillment Team Lead is responsible for the delegation of work assignments to the pick/pack team and ensuring all orders have been picked and packed satisfactorily daily. They are also responsible for line management to aide in the efficiencies of the team. · KEY DELIVERABLE ...
-
Desktop Support Team Lead
1 week ago
Theoris Indianapolis, United StatesJOB TITLE: Desktop Support Team Lead · INDUSTRY: Architecture, Engineering and Construction · LOCATION: Indianapolis · SUMMARY · Theoris is assisting our client in their search for an experienced Desktop Support Team Lead to join their team. In this role, you will be responsible ...
-
Service Team Lead
1 week ago
BASEMENT SYSTEMS OF INDIANA Indianapolis, United StatesJob DetailsJob LocationBasement Systems of Indiana - Indianapolis, INDescriptionBasement Systems of Indiana is the trusted local team for wet basement, crawl space, and foundation repair. We recognize the importance of healthy, functional below-grade spaces and how they affect ou ...
-
Team Lead
3 weeks ago
Indiana University Health Indianapolis, United StatesJob Description · Oversees daily operations, patient's care and quality of behavioral health services. Participates in establishing the measurements for program outcomes and integration with other outpatient and inpatient services at IU Health and the community. Evaluates progra ...
-
Team Lead
1 week ago
Employbridge Indianapolis, United StatesJob Description · Job Description · Employbridge NOW hiring Team Leads · Essential Job Functions · Assist the Distribution Supervisor in providing direction to Material Handlers · Provide all necessary training to Material Handlers to ensure adherence to Company, department, an ...
-
Team Lead
1 week ago
College Hunks Hauling Junk & Moving Indianapolis, United StatesCollege Hunks Hauling Junk and Moving is the fastest-growing junk-hauling franchise and moving franchise in America. College Hunks Hauling Junk also has impressive brand recognition. The franchise has been featured on The Oprah Winfrey Show, ABC's Shark Tank, HGTV's House Hunters ...
-
Team Lead
3 weeks ago
Inmar Indianapolis, United StatesJob Description · Position Summary: · Under minimal supervision from a Production Supervisor, a Warehouse Team Lead directs the daily activities of the processors, sorters, material handlers, and forklift drivers such that client products flow smoothly through the area and are ...
-
Team Lead
1 week ago
College Hunks Hauling Junk & Moving Indianapolis, United StatesCollege Hunks Hauling Junk and Moving is the fastest-growing junk-hauling franchise and moving franchise in America. College Hunks Hauling Junk also has impressive brand recognition. The franchise has been featured on The Oprah Winfrey Show, ABC's Shark Tank, HGTV's House Hunters ...
-
Equipment Repair Team Lead
2 weeks ago
Steris Corporation Indianapolis, United StatesDuties Duties - cont'd Education Degree Required Experience STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by p Equipment Repair, Team Lead, ...
-
Metal Cutting Team Lead
1 week ago
Nelson Global Products Indianapolis, United StatesNelson Global Products Metal Cutting Team Lead Indianapolis , Indiana Apply Now [ [POSITION OVERVIEW: [The Working Lead will assist the Supervisor with Production needs over the respective line. This position will work on the production line and fill in for gaps each day. *[PRIMA ...
-
Floating Team Lead, Warehouse
3 weeks ago
Path Engineering Indianapolis, United StatesRole As a Distribution Center Lead (also known as Warehouse Team Lead, Material Handling Supervisor), you'll oversee material handlers, manage receiving, packaging, and shipping operations, and ensure inventory accuracy. This role requires flexibility to work between day shift (8 ...
-
Team Lead Contact Center
2 weeks ago
Versiti Inc. Indianapolis, United StatesTeam Lead Contact Center · Job Locations · US-IN-Indianapolis · ID · Category · Customer Service and Support · Position Type · Full Time · Overview · Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life ar ...
-
Team Lead Surgical Technologist
4 weeks ago
Indiana University Health Indianapolis, United StatesJob Description · Overview · Provides leadership as clinical expert and coordinates all aspects of the assigned service line (specialty coordinator for peripheral vascular service line). Includes collaboration between staff, physicians and management on procedural issues and ensu ...
Customer Service Team Lead - Indianapolis, United States - A.P. Mller - Maersk A/S
Description
About Us:
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us
If you are seeking to be a part of a family, this is the place for you
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Essential Functions:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more
Pay Range: $50,000-$60,000
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
#PFS
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing