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Indianapolis

    Program Manager - Indianapolis, United States - City Of Indianapolis (IN)

    City Of Indianapolis (IN)
    City Of Indianapolis (IN) Indianapolis, United States

    3 weeks ago

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    Description
    Position Summary

    Agency Summary


    The purpose and mission of the Department of Metropolitan Development works to shape the city's identity by strengthening people and places, building upon our history, and fostering visionary development.

    The DMD agency envisions the city as a growing, vibrant, and beautiful city where people and businesses thrive in an inclusive, world-class community.

    The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.

    Job Summary

    This position is responsible for the oversight of the OOR Program Specialists who work directly with homeowners seeking repairs.

    Position will have more client interaction than its supervisor, possibly filling in for Home Repair Specialists when those positions go unfilled or for long absences.

    This position will require strong communication skills and the ability offer creative solution to complex topics.

    Primary responsibilities will be the delivery of all home repair-based program application processes, excluding home repair funding underwriting and closing; management of program application; and oversite of all participants' program compliance.

    The Home Repair Program Manager will work to deliver a positive experience to the home repair program participants and act as an advocate for the program participant within City of Indianapolis community.

    The Home Repair Program Manager will work in partnership with program participants, community organizations/groups, and other City staff. This position reports to the Program Manager - Homeowner Repair Community Investments.

    Equal Employment Opportunity

    The City of Indianapolis Marion County is an equal opportunity employer.

    All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

    We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve

    Position Responsibilities

    Key Responsibilities

    Manage 2-3 OOR Program Specialists.


    • Serve as a liaison and advocate for all home repair program participants.
    • Work with the Owner-Occupied Repair team to improve on the design, implement, and execute home repair program strategic objectives as set and directed by DMD. Goals will primarily focus on promotion, application processing, eligibility screening, and participant management throughout the home repair program.
    • Develop and provide training to Home Repair Specialist.
    • Review and approval of income calculation from Home Repair Specialists.
    • Monitor Environmental Reviews for each project/individual home repair and issue notice to proceed to contractors.
    • Coordinate work with Renovation Specialists/Compliance Monitors for the construction work to be completed.
    • Use software developed by DMD to manage all aspects of participant and contractor interactions/progress from program interest to final service delivery.
    • Approve final invoicing for each repair.
    • Provide homeowners with final file package and oversee long term record keeping for the program.
    • Complete and submit all necessary home repair program grant/funder/investor reports as required for Community Development Block Grant reporting. Assist with additional grant data collection and compliance as needed.
    • Prepare for and participate in regular program staff coordination/planning meetings.
    • Participate in annual review process.
    This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

    Qualifications

    Minimum Job Requirements and Qualifications


    Bachelor's degree from an accredited college or university, with a minimum of two (2) years of work experience in community development, affordable housing, grant administration, and/or customer service.

    An equivalent combination of education and experience may be substituted. Excellent speaking, writing, and listening skills are crucial. Ability to manage several projects simultaneously is required. Must be able to attend meetings or perform work outside of the office. Computer literacy is required.
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