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    Revenue Cycle Program Manager - Indianapolis, United States - UnitedHealth Group Inc.

    UnitedHealth Group Inc.
    UnitedHealth Group Inc. Indianapolis, United States

    3 weeks ago

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    Description
    For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

    The Revenue Cycle Program Manager is responsible for the planning and timely execution of strategic revenue cycle projects.

    This includes providing subject matter expertise in traditional project management areas including project scoping, project methodology, resource allocation, meeting facilitation, and the tracking and completion of action item tasks.

    Additionally, this role will be responsible for the identification of risks and barriers and serve as first point of escalation for those items.

    Finally, the Revenue Cycle Program Manager will be responsible for synthesizing project status, key milestones, risks and decisions needed into digestible presentations for various levels of leadership.


    If you reside anywhere in the U.S., you will have the flexibility to work remotely* as you take on some tough challenges.


    Primary Responsibilities:

    • Consistently exhibit behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer.
    • Represent the Company in a professional manner, following all Company policies and procedures.
    • Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
    • Lead or contribute to the development of program or project scope statements, in consultation with applicable stakeholders (e.g., program/project charter, Statement of Work, Business Vision Document).
    • Assess and interpret stakeholder needs and requirements. Ensure alignment and understanding of program/project scope and objectives with the organization's strategic objectives and the Voice of the Customer, in consultation with applicable stakeholders.
    • Uses independent judgement and discretion to translate stakeholders' conceptual needs and requirements into workplace practices.
    • Apply subject matter expertise to a variety of complex business challenges.
    • Apply analytical skills and process improvement techniques to drive sound business decisions, allowing for maximal impact to the business.
    • Drive/participate in the capital request process, as appropriate (e.g., presentations, cost-benefit analysis, business case).
    • Employ a consultative approach throughout various project life cycles to ensure a seamless transition from project implementation to the business (e.g., operations, account management, finance). Provide guidance as needed to ensure resolution to project(s) at hand.
    • Provide technical support, training assistance and program management content expertise to existing and developing project teams and their sponsors through all phases of the project (e.g., initiation, analysis, design, implementation)


    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


    Required Qualifications:

    • 3+ years of experience with revenue cycle in the health care, managed care or health insurance industry
    • 3+ years of proven success in leading programs/projects through the entire life cycle
    • Experience in participating in system application design, process modeling, business value analysis and business process design and in developing and writing clear functional/technical project requirements
    • Knowledgeable in SDLC processes, roles, responsibilities and deliverables
    • Extremely proficient in PC-based software programs including MS Word, Excel, PowerPoint, MS Project and Visio
    • Skilled in authoring business requirements documents and other technical documentation
    • Negotiation, facilitation and consensus-building skills
    • Proven ability to communicate at strategic level, building relationships across the company with various levels of personnel, including middle, senior, lead positions as well as various levels of management
    • Proven ability to manage competing priorities in a fast paced and rapidly changing environment

    Preferred Qualifications:

    • Bachelor's degree, and/or related functional area or equivalent work experience
    • PMP Certification
    • Experience making ROI and metrics-based decisions
    • Experience navigating complex problems and crafting unique and scalable solutions
    • Experience working in a decentralized workplace environment, and in supporting remote teams
    • Experience building and managing multiple internal and external stakeholder relationships
    • Thorough understanding of health care systems (authorizations, claims, referrals, eligibility, provider, etc.); medical terminology; and HMO/managed care concepts in the Medicare and commercial environments
    • Proven excellent written and verbal communication skills
    • Proven solid analytical skills
    • Demonstrated ability to plan and execute project plans including work breakdown, resource estimates activity planning, resource scheduling, project administration and status reporting
    • Demonstrated ability to operate with minimal direction, self-imposed accountability and discipline
    • Demonstrated ability to work in a highly variable, virtual and matrixed environment
    • Demonstrated ability to run multiple projects independently, tackle obstacles and be proactive
    • Reside in IN or OH
    • All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy


    At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

    We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life.

    Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

    We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


    Diversity creates a healthier atmosphere:

    OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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