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    Service Customer Care Manager - Rochester, United States - Tom Kadlec Honda

    Tom Kadlec Honda
    Tom Kadlec Honda Rochester, United States

    1 week ago

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    Description

    Tom Kadlec Honda has been proudly serving the Rochester community for over four decades. We are dedicated to enriching the lives of our customers, friends, and neighbors at every phase.

    If you're on the lookout for a rewarding opportunity that offers fantastic career progression within a constantly evolving company that invests in its team members, then consider joining us as a Service Customer Care Manager.

    BENEFITS

    • A competitive salary package with bonus potential
    • Access to our modern facility
    • Full traditional and/or Roth IRA 401(k) with company matching
    • Generous paid time off, including sick and vacation days
    • Comprehensive health, dental, and vision insurance
    • Employer-covered life insurance
    • Short-term and long-term disability coverage
    • Employee assistance programs available 24/7
    • Health savings account (HSA) and flexible spending account (FSA)
    • Financial planning support
    • Identity theft protection and legal assistance
    • Continuous training and development opportunities
    • Potential for career advancement

    RESPONSIBILITIES

    • Handle inbound and outbound phone calls, including appointment reminders
    • Manage outbound calls for safety recalls, recommended services, parts orders, and declined services
    • Respond to service inquiries via phone, text, and email
    • Communicate with customers to assess their needs
    • Update the Service CRM system
    • Reschedule missed service appointments
    • Schedule appointments based on maintenance schedules and company policies
    • Assist customers with inquiries by directing them to the appropriate personnel
    • Stay updated on automotive industry terminology and technological advancements
    • Adhere to manufacturer requirements and policies
    • Comply with attendance and punctuality standards
    • Follow company guidelines and codes
    • Participate in educational and training programs provided by the dealership
    • Look for ways to enhance value and accomplishments in the role
    • Be a collaborative team player and celebrate successes
    • Maintain a professional demeanor

    QUALIFICATIONS

    To excel in this position, you should have strong communication and customer service abilities to engage with both potential and existing clients effectively. Product knowledge, safety management, problem-solving, and estimation skills are essential. Previous experience in sales, call centers, internet departments, or BDC is advantageous. You must be self-driven, target-oriented, and capable of thriving in a dynamic environment.

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