Jobs
>
Customer Service Representative
>
McAllen

    Customer Service Representative - McAllen, United States - Reveam, Inc.

    Reveam, Inc.
    Reveam, Inc. McAllen, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Title: Customer Service Representative (CSR)

    Location: McAllen, Texas Pay Status: Salaried Pay Grade: 5 Position Number: 3012

    Reports to: General Manager Department: Operations

    Supervisory Responsibilities: No Date Revised: 3/14/2024

    Description (objectives of the position):

    The Reveam, Inc. McAllen, TX Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include customer on boarding support, emails, answering/routing telephone calls, greeting visitors, scheduling and other duties as directed by your Manager.

    Duties and Responsibilities:

    • Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner.
    • Handling, Resolving, reconciling all claims for produce billing service issues (inventory loss or shortages).
    • Review all customer orders and monitor all incoming truckloads (GPS Tracking).
    • Produces all related paperwork and necessary information required for customer work orders.
    • Coordinates special and last-minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary.
    • Provides follow-up with other departments to ensure service standards are being met.
    • Assures proper invoicing of accounts by verifying computer generated invoices.
    • Prepares shipping and tracing information to customers as required.
    • Supports customer on boarding functions.
    • Communicates customer feedback to management including any signs of dissatisfaction.
    • Acts as a liaison between the facility and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes.
    • Oversees all paperwork associated with orders and maintains the corresponding e-files in NetSuite.
    • Maintains current and accurate account information, which details the services requirements for each account (CRM).
    • Must follow all instruction related to Food Defense, Good Manufacturing Practices, and HACCP programs.
    • Must report to the Food Safety Department or their direct supervisor any problem or irregular situation related to food safety.
    • Required to follow all quality system requirements for position and facility operations.
    • Required to comply with and ensure all general safety, OSHA, USDA/APHIS, FDA and State of Texas regulations for position and facility operations.

    Qualifications:

    • High School Diploma required; Bachelor's or Associate Degree is a plus.
    • Fluent in both Spanish & English, excellent oral and written communication skills
    • 2-5 years of (CSR) experience with produce, cold storage and/or logistics businesses
    • Strong computer knowledge including MS Office applications.
    • Familiarity with NetSuite preferred not required or other CRM enterprise systems.
    • Excellent customer service skills.
    • Strong organizational skills.
    • Strong attention to details.
    • An energetic team player who is flexible and adaptable.
    • High level of initiative and works well in a team environment.

    Must follow all instructions related to Food Defense, Good Manufacturing Practices, and HACCP program. Must report to the Food Safety Department or direct supervisor any problem or irregular situation at their work location. Implement and enforce security and food safety standards, policies, and programs related to HACCP/HARPC, and third-party standards, regulatory standards, food safety training programs, product inspections, and any work instructions.

  • Frankston Packaging

    Customer Service Representative

    1 week ago

    Frankston Packaging Edinburg, United States

    Our Customer Service Representative position(s) is to support the sales effort by acting as a conduit between internal and external customers. This is achieved through processing customer orders and requests, and managing all facets of customer orders from initiation through invo ...

  • NebulaWorks

    Customer Service Representative

    2 days ago

    NebulaWorks Granjeno, United States

    About ARTUS AG: · Together, let's make it simple: Unleash your energy and unleash the full potential of your talents at the ARTUS GROUP. Since now apply, we have been combining the comprehensive, traditional activity of an insurance broker with the services of a modern consulting ...

  • W.W. Grainger, Inc.

    On-Site Service Representative

    3 weeks ago

    W.W. Grainger, Inc. Mcallen, United States Part time

    Work Location Type: Onsite · As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep ...

  • FYZICAL Therapy and Balance Centers

    Customer Service Representative

    3 weeks ago

    FYZICAL Therapy and Balance Centers McAllen, United States

    If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in McAllen, TX, that is a perfect fit for youAs the first and last person our amazin ...

  • Fair Trade Outsourcing

    Customer Service Representative

    2 weeks ago

    Fair Trade Outsourcing McAllen, United States

    Who Are We? · Fair Trade OutsourcingTM (FTO) is a fast-growing BPO company and fair-trade outsourcing center that provides impact sourcing work for companies worldwide. · Our primary office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Us, Phil ...

  • Nothing Bundt Cakes

    Guest Service Representative

    5 days ago

    Nothing Bundt Cakes Mcallen, United States

    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, · setting the mood and making a stop in the bakery an event worth posting about. You'll · get to play party planner by helping guests order the right cake for their celebrations · and making sure the ...

  • Myrgv

    Customer Service Representative

    3 weeks ago

    Myrgv McAllen, United States

    **Customer Service Representative** · Jobs PositionCustomer Service Representative Position Type:Part-Time Regular Job Location:McAllen, TX Minimum Experience:None Required Minimum Education:High School Job Description:Job Description · AIM Media Client Services is an essential ...

  • Helpware

    Customer Service Representative

    2 weeks ago

    Helpware McAllen, United States

    Remote Bilingual Customer Service Representatives $17.00 · We are hiring only the best-of-the-best bilingual (English/Spanish) Customer Service Representatives (CSR) to join our new remote team in the McAllen, TX area. · If you are a top CSR, you should talk to us about a work- ...

  • Nothing Bundt Cakes #152

    Guest Service Representative

    5 days ago

    Nothing Bundt Cakes #152 McAllen, United States

    Job Description · Job DescriptionAt Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, · setting the mood and making a stop in the bakery an event worth posting about. Youll · get to play party planner by helping guests order the right cake for their ce ...

  • Family Dollar

    customer service representative

    1 week ago

    Family Dollar McAllen, United States

    Family Dollar S 23RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register tr ...

  • Circle K

    Customer Service Representative

    4 weeks ago

    Circle K McAllen, United States

    Circle K W Hwy 83 [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel cons ...

  • FYZICAL Therapy and Balance Centers

    Customer Service Representative

    1 week ago

    FYZICAL Therapy and Balance Centers McAllen, United States

    Job Description · Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in McAllen, TX, that is a perfect fit for you · As ...

  • Planet Fitness

    Member Services Representative

    4 weeks ago

    Planet Fitness McAllen, United States

    Planet Fitness - JobID: [Guest Service / Front Desk] As a Member Services Representative at Planet Fitness, you'll: Greet members, prospective members and guests, and provide exceptional customer service; Handle all front desk-related activities including answering phones in a fr ...

  • TTEC

    Customer Service Representative

    3 days ago

    TTEC McAllen, TX, United States

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working in our site in McAllen, TX, you'll be a part of bringing humanity to business. #experienceTTEC · Our employees have spoken. Our p ...

  • Aqua Clear Water Solutions

    Customer Service Representative

    2 weeks ago

    Aqua Clear Water Solutions McAllen, United States

    Job Description · Job DescriptionBenefits/PerksCompetitive Compensation · Paid Time Off · Career Growth Opportunities · Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process ...

  • TTEC

    Customer Service Representative

    1 week ago

    TTEC McAllen, TX, United States

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working in our site in McAllen, TX, you'll be a part of bringing humanity to business. #experienceTTEC · Our employees have spoken. Our p ...

  • Navy Times

    Customer Service Representative

    1 week ago

    Navy Times McAllen, United States

    Customer Service Representative (Loan Consultant I) At a glance Location: US-TX-McAllen, TX Posted: 03/03/2022 Closing: 04/02/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified Job description At Lendmark Financial Services, we believe the success of our company ...

  • Helpware

    Customer Service Representative

    2 weeks ago

    Helpware McAllen, United States

    Remote Bilingual Customer Service Representatives $17.00 · We are hiring only the best-of-the-best bilingual (English/Spanish) Customer Service Representatives (CSR) to join our new remote team in the McAllen, TX area. · If you are a top CSR, you should talk to us about a work- ...

  • Nothing Bundt Cakes

    Guest Services Representative

    2 weeks ago

    Nothing Bundt Cakes McAllen, United States

    **Position Summary:** · To serve Nothing Bundt Cakes guests both in person and over the phone with creative · solutions in a warm and welcoming environment. Guest Service Representatives will also · perform side work duties for the crafting department, some light cleaning, and ...

  • Nothing Bundt Cakes

    Guest Service Representative

    5 days ago

    Nothing Bundt Cakes McAllen, United States

    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, · setting the mood and making a stop in the bakery an event worth posting about. You'll · get to play party planner by helping guests order the right cake for their celebrations · and making sure ...