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Head of Customer Strategy
4 weeks ago
Party City Woodcliff Lake, United StatesParty City Holdco Inc. (PCHI) is a global leader in the celebrations industry, with its offerings spanning more than 70 countries around the world. PCHI is also the largest vertically integrated designer, manufacturer, distributor, and retailer of party goods in North America. · ...
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Customer Strategy
3 weeks ago
Imagen Technologies New York, United StatesImagen Technologies is a high growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment (vs. having to refer out to hospitals, imaging centers and other slow and expensive options). Today, we've built an AI-enabled platfor ...
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Capgemini Jersey City, United StatesCustomer Experience Strategy and Service Operations Consultant · **Title:** Strategy and Operations Manager · **Location:** Jersey city, NJ · **Summary:** · We are looking for a Customer Experience Strategy and Service Operations Consultant who will help drive service operati ...
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Director - Customer Experience / Strategy
4 weeks ago
Slalom New York, United StatesAt Slalom, we take a holistic and modern approach to business transformation, considering everything from company culture to customer experience. Wherever our clients are on their journey, we help scale their investments, empower innovation, and build agility for the future. Our ...
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Customer Strategy
14 hours ago
Zoetis Parsippany, United StatesKey Responsibilities: · - Portfolio Strategy and Financial Goals: · - Assist with defining and implementing the portfolio strategy to align with the company's financial objectives. · - Develop and maintain a prioritization framework to effectively allocate resources across therap ...
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Manager Customer Strategy
1 week ago
PSEG Newark, United States**Requisition**: 78359 · **PSEG Company**: Public Service Electric & Gas Co. · **Salary Range**: $ 129,000 - $ 211,900 · **Incentive**: PIP 20% · **Work Location Category**: Hybrid · PSEG operates under a Flexible Work Model where flexible work is offered when job requirements al ...
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Novartis Farmacutica East Hanover, United StatesCustomer Strategy Business Innovation, Customer Strategy Business Innovation, Area Head · Job ID · REQ · May 06, 2024 · USA · Summary · The ideal location for this role is East Hanover, NJ but remote work may be possible (there may be some exceptions based on legal entity r ...
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Novartis Group Companies East Hanover, United StatesJob Description Summary · The ideal location for this role is East Hanover, NJ but remote work may be possible (there may be some exceptions based on legal entity registration). Please note that this role would not provide relocation as a result. If associate is remote, all home ...
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Capgemini Jersey City, United StatesCustomer Experience Strategy and Service Operations Consultant · **Title:** Strategy and Operations Manager · **Location:** Jersey city, NJ · **Summary:** · We are looking for a Customer Experience Strategy and Service Operations Consultant who will help drive service operati ...
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Head of Customer Strategy
4 weeks ago
Party City Woodcliff Lake, United StatesParty City Holdco Inc. (PCHI) is a global leader in the celebrations industry, with its offerings spanning more than 70 countries around the world. PCHI is also the largest vertically integrated designer, manufacturer, distributor, and retailer of party goods in North America. · ...
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Head of Customer Strategy
3 weeks ago
Party City Woodcliff Lake, United StatesParty City Holdings, Inc. is the largest party goods supplier and party retail chain in the world. We are also the country's premier retailer of Halloween costumes, accessories, and decorations. At Party City we like to have fun We are helpful, passionate, and creative. We inspir ...
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Head of Customer Strategy
4 weeks ago
Party City Holdings Inc Woodcliff Lake, United StatesHead of Customer Strategy · in · Woodcliff Lake,NJ · at · Party City Holdings Inc. · The PCHI family of companies is a global leader in the celebrations industry. We design, manufacture, distribute and sell celebration products, services and experiences. And we do it all, st ...
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SVP, Cash Customer Strategy
2 weeks ago
Citi New York, NY, United StatesAbout Citi · For the past 200 years at Citi, we have a drive to help clients across the globe move from ambition to achievement. Our company has been one of the foundational components of today's modern financial infrastructure-this gives us a level of unmatched expertise in tac ...
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Head of Customer Strategy
4 weeks ago
Party City Holdco, Inc. Woodcliff Lake, United StatesCompany Overview: Party City Holdings, Inc. is the largest party goods supplier and party retail chain in the world. We are also the country's premier retailer of Halloween costumes, accessories, and decorations. At Party City we like to have fun We Strategy, Customer Engagement, ...
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Director, Customer Experience Strategy
4 weeks ago
Landor New York, United States**Director, Customer Experience Strategy** · at Landor New York Director, Customer Experience Strategy · **Let us tell you more...** · Social change and soaring technology are transforming the world around us, putting incredible pressure on businesses to change and adapt. · I ...
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Contract Logistics Customer Strategy
4 weeks ago
DB Schenker Arkas Nakliyat ve Ticaret New York, United StatesPosition Description Summary: Responsible for the Sales and Development of Global Contract Logistics/Supply Chain Management (CL/SCM) for 6 key vertical markets. Define and drive the customer strategy while offering support in day-to-day commercial activities. Actively prospect a ...
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Senior Customer Experience Strategy
4 weeks ago
Blue Apron New York, United States**Senior Customer Experience Strategy & Operations Analyst** · at Blue Apron New York, New York **THIS IS BLUE APRON** · Chefs around the world wear blue aprons when learning to cook, and for us it has become a symbol of lifelong learning. Our highly motivated group of food ent ...
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Program Manager Customer Strategy
1 day ago
PSEG Newark, United States**Requisition**: 78482 · **PSEG Company**: Public Service Electric & Gas Co. · **Salary Range**: $ 114,500 - $ 188,100 · **Incentive**: PIP 15% · **Work Location Category**: Hybrid · PSEG operates under a Flexible Work Model where flexible work is offered when job requirements al ...
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VP, Head of Customer Strategy
3 days ago
Party City Holdings Inc Woodcliff Lake, United StatesCompany Overview: · Party City Holdings, Inc. is the largest party goods supplier and party retail chain in the world. We are also the country's premier retailer of Halloween costumes, accessories, and decorations. At Party City we like to have fun We are helpful, passionate, an ...
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Novartis Group Companies East Hanover, United StatesJob Description Summary · The ideal location for this role is East Hanover, NJ but remote work may be possible (there may be some exceptions based on legal entity registration). Please note that this role would not provide relocation as a result. If associate is remote, all home ...
Manager Customer Strategy - Newark, NJ, United States - Public Service Enterprise Group
Description
Requisition: 78359 PSEG Company: Public Service Electric & Gas CoSalary Range:
$ 129,000 - $ 211,900 Incentive: PIP 20%
Work Location Category:
Hybrid PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow.
In support of this model, roles have been categorized into one of four work location categories:
onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business.
Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job SummaryThe Manager – Customer Strategy at PSE&G, will play a pivotal role in steering the company's customer care strategy and transformation initiatives, and will lead the Customer Care Strategy Team/Project Management Office.
This role involves comprehensive management of a portfolio of projects, ensuring they align with PSE&G's customer care strategic priorities and deliver exceptional value to PSE&G customers.
This role will develop and maintain effective strategic relationships with key internal and external stakeholders.Will prepare and present PMO updates and initiative proposals to senior leadership, as well as direct and lead the creation of materials presented to the entire customer care organization and PSE&G's cross-functional areas.
Will manage external engagements with consultants as needed, include ensuring service level agreements and objectives are met on-time and on-budget.
Job ResponsibilitiesProject Portfolio Management, Budget Oversight, Program Reporting, Change Management:Oversee a diverse range of projects within the customer care domain, ensuring they are delivered on time, within scope, and on budget.
Manage comprehensive reporting program, which will track and report financial metrics and performance indicators. Maintain rigorous oversight of program and project budgets, ensuring financial efficiency and accountability. Manage portfolio of process improvement and change management tools for the Customer Care organization striving to continuous improvement (project prioritization tools, project management, matching process improvement models to the appropriate efforts to ensure success)Team Leadership and Development:
Lead and mentor a team of program managers and specialists, fostering a culture of excellence and continuous improvementStakeholder Management + Liaison for the Customer Care organization: Demonstrate exceptional skills in managing relationships with stakeholders at all levels.
This includes influencing senior leaders and executives, effectively collaborating with peers, and guiding mid-level managers. Integration/team collaboration lead for the Customer Care organization, for organizations like Renewables + Energy Solutions, Asset Mgmt, etc.Special Initiatives/Projects:
Lead for annual strategic priorities of the Customer Care organization.
Includes identification of, and additional oversight/measurement of initiatives identified by Customer Leadership TeamStrategic Leadership:
Play a key role in shaping the direction of customer care strategies, ensuring they are innovative, efficient, and customer-focused.
Ensure appropriate prioritization of efforts led by the Customer Care team, and develop process for incorporating/integrating priorities from areas outside of the Customer Care organizationExternal Engagements:Participates in speaking and industry engagements including conferences, communities of interest, professional associates, etc. Manage contracts with consulting vendorsJob Specific QualificationsRequiredBachelor's degree in Business, Strategy, Economics, Engineering, or a related field8 years of relevant experience, preferably in the energy utilities sectorStrong background in managing large-scale projects and portfoliosExceptional stakeholder management and communication skillsAbility to influence at all organizational levelsSolid understanding of financial metrics and budget managementDemonstrated strategic thinking and problem-solving abilitiesStrong leadership and team-building skillsExcellent organizational and time-management skillsExperience with continuous improvement, process improvement
DesiredMaster's degree or relevant professional certifications (e.g., PMP)
Familiarity with customer care strategies in the utilities sectorMinimum Years of ExperienceEducationCertificationsDisclaimerCertain positions at the Company may require you to have access to Part 810-Controlled Information.
Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.
Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.
If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic.
Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing.
Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles.
Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana.
Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG employees must apply for jobs internally through emPower which can be accessed through by clicking on the emPower icon, then selecting careers.
This site (PSEG Careers and Job Openings) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities.If you have a disability and need assistance applying for a position, please call or email you need to request a reasonable accommodation to perform the essential functions of the job, email Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION (Click link below)Know your Rights:
Workplace Discrimination is IllegalPay Transparency Nondiscrimination Provision
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