- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
- Competitive pay
- Health, dental and vision insurance
- 401(k) with company match
- Life insurance, disability
- Employee Assistance Program (EAP)
- Paid time off
- Tuition reimbursement program
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Telephone Service Rep
1 week ago
MEDSTAR HEALTH Baltimore, United States**General Summary of Position** · **This PRN position is part time, as needed, and the number of hours worked each week will vary. PRN positions are generally not eligible for benefits.** · **Primary Duties and Responsibilities** · - Maintains the hospital-wide phone directory in ...
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Telephone Service Rep
6 days ago
MedStar Health Baltimore, United StatesGeneral Summary of Position · Thetelecommunications team at MedStar Harbor Hospital has a PRN opening for aTelephone Service Rep, which is the first point of contact for callers and willprovide general information. This department is open 24/7 and the idealcandidate will have ope ...
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patient service rep
1 week ago
Randstad US Baltimore, MD , USA, United Statespatient service rep. · + baltimore , maryland · + posted april 18, 2024 · **job details** · summary · + $17 - $20 per hour · + temp to perm · + high school · + category healthcare support occupations · + referenceAB_4516763 · job details · Leading healthcare provider committed to ...
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Customer Service Rep
1 week ago
MW Industries Baltimore, United States** Customer Service Rep** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO01663 Showing 1 location **Job Details** · **Description** · **JOB SUMMARY** · Establish and maintain customer relationship and customer orders/releases. Facilitate between out ...
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Customer Service Rep
7 hours ago
The New Grand Mart Hyattsville, United States**Job Types**: Full-time, Part-time · Pay: $ $21.25 per hour · Expected hours: 40 per week · **Benefits**: · - 401(k) · - Dental insurance · - Flexible schedule · - Health insurance · - Paid time off · - Vision insurance · Experience level: · - Under 1 year · Shift: · - Day shift ...
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Customer Service Rep
3 days ago
The New Grand Mart Hyattsville, United StatesPay: $ $18.82 per hour · **Benefits**: · - 401(k) · - Dental insurance · - Flexible schedule · - Health insurance · - Paid time off · - Vision insurance · Experience level: · - No experience needed · Shift: · - Day shift · Weekly day range: · - Monday to Friday · Work setting: · ...
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Customer Service Rep
6 days ago
VA Visionaries Landover, United StatesJob Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are ...
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Customer Service Rep
7 hours ago
The New Grand Mart Hyattsville, United StatesPay: $ $18.85 per hour · **Benefits**: · - 401(k) · - Dental insurance · - Flexible schedule · - Health insurance · - Paid time off · - Vision insurance · Experience level: · - No experience needed · Shift: · - Day shift · Weekly day range: · - Monday to Friday · Work setting: · ...
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Customer Service Rep
4 days ago
The New Grand Mart Hyattsville, United StatesJob Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are ...
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Customer Service Rep
1 week ago
Global Standard, Inc Landover, United StatesJob Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are ...
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Telephone Service Rep
1 week ago
MedStar Health Baltimore, United StatesGeneral Summary of Position · Thetelecommunications team at MedStar Harbor Hospital has a PRN opening for aTelephone Service Rep, which is the first point of contact for callers and willprovide general information. This department is open 24/7 and the idealcandidate will have ope ...
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Patient service rep
1 week ago
Randstad Baltimore, United States TEMPORARY, Full timeLeading healthcare provider committed to delivering exceptional patient care and customer service. Seeking a dedicated and empathetic individual to join team as a Patient Service Representative. The ideal candidate will be responsible for providing outstanding customer service to ...
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Member Service Rep
1 week ago
Jarbo Baltimore, United StatesJob Description · Job Description · Summary – Member Services Representative – Customer Support: · JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying experienced and passionate customer support professionals. Our Member Service ...
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patient service rep
1 week ago
Randstad North America, Inc. Baltimore, MD, USA, United StatesLeading healthcare provider committed to delivering exceptional patient care and customer service. Seeking a dedicated and empathetic individual to join team as a Patient Service Representative. The ideal candidate will be responsible for providing o Patient, Service, High School ...
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Member Service Rep
5 days ago
Jarbo Baltimore, United StatesSummary · Member Services Representative · Customer Support: · JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying experienced and passionate customer support professionals. Our Member Service Representatives take incoming quest ...
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Telephone Service Rep
5 days ago
MEDSTAR HEALTH Baltimore, United States Part timeGeneral Summary of Position · The · telecommunications team at MedStar Franklin Square Medical Center has a Per Diem (PRN) opening for a · Telephone Service Rep, which is the first point of contact for callers and will · provide general information. This department is open 24/7 a ...
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Telephone Service Rep
1 week ago
MEDSTAR HEALTH Baltimore, United States Part timeGeneral Summary of Position · The · telecommunications team at MedStar Harbor Hospital has a PRN opening for a · Telephone Service Rep, which is the first point of contact for callers and will · provide general information. This department is open 24/7 and the ideal · candidate w ...
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Patient Service Rep
1 day ago
Randstad USA Baltimore, United States TEMPORARY, Full timeLeading healthcare provider committed to delivering exceptional patient care and customer service. Seeking a dedicated and empathetic individual to join team as a Patient Service Representative. The ideal candidate will be responsible for providing outstanding customer service to ...
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Title Service Rep
1 week ago
Priority One Staffing Services Cockeysville, United StatesImmediate Opening · Good eye for detail · Previous auto title experience · Convenient Hunt Valley location · $17 hourly · 8:30 - 5 · Begin ASAP · Send resume this weekend · ...
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Office Manager/customer Service Rep
6 days ago
Tribeca Cabinetry MD Inc Middle River, United StatesLocated in Middle River, MD we are passionate in our quest to provide beautiful, high-quality kitchen cabinetry at a reasonable cost. Tribeca provides a wide range of standard cabinetry for its customers. · We approach challenges with a positive mindset and can-do attitude and th ...
Customer Service Rep - Baltimore, United States - RXO
Description
Accelerate your career at RXO.
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
$500 sign-on bonus offered to eligible participants hired while the program is in effect, paid in two installments. Bonuses are subject to all applicable taxes. All other rules governing this program will apply.Current employees and contract workers are not eligible.
As a Customer Service Representative in Last Mile at RXO, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.
What your day-to-day will look like:
What you'll need to excel:
At a minimum, you'll need:
It'd be great if you also have:
In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
Does this sound like you? Check out what else RXO has to offer.
Massive Benefits
Our Culture
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent communityto learn about future opportunities.
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review RXO's candidate privacy statementhereandRXO's Privacy Notice to California Job Applicantshere.