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    Patient service rep - Baltimore, United States - Randstad

    Randstad
    Randstad Baltimore, United States

    4 weeks ago

    Default job background
    TEMPORARY, Full time
    Description

    Leading healthcare provider committed to delivering exceptional patient care and customer service. Seeking a dedicated and empathetic individual to join team as a Patient Service Representative. The ideal candidate will be responsible for providing outstanding customer service to patients, ensuring a seamless experience throughout their healthcare journey.

    salary: $17 - $20 per hour
    shift: First
    work hours: 9 AM - 6 PM
    education: High School

    Responsibilities

    • Greeting and directing patients to examination rooms.
    • Scheduling patient appointments and making reminder calls.
    • Informing patients about delays and waiting times.
    • Obtaining patients' addresses, contact details, insurance information, and medical histories.
    • Updating and verifying patient information at every visit.
    • Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
    • Receiving and processing cash and credit card payments for medical services rendered.
    • Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
    • Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
    • Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
    • Performing administrative and clerical duties, such as filing paperwork, when necessary.
    Skills
  • Patient Support
  • Greeting Patients
  • Activating Patient Files
  • Appointment Scheduling
  • Patient Care Coordination
  • Telephone Etiquette
  • HIPAA
  • patient access
  • Basic Software Skills
  • Customer Service
    • Qualifications
  • Years of experience: 0 years
  • Experience level: Experienced
    • Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    Applications accepted on ongoing basis until filled.
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