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    Support Services Driver-Customer Service Representative - Minneapolis, United States - The Family Partnership

    The Family Partnership
    The Family Partnership Minneapolis, United States

    2 weeks ago

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    Description

    ** Support Services Driver-Customer Service Representative**

    **Job Category****:** Health/ Human Services **Requisition Number****:** SUPPO001334 Showing 1 location **Job Details**

    **Description**

    **JOB SUMMARY** As part of the Support Services Team, this position provides transportation and customer service support to ensure the efficient operation of the agencys programs and mission, which includes office support for the Behavioral Health Department, Family & Community Programs, and Early Childhood programs. The Support Services Driver-Customer Service Rep provides safe transportation on a small bus for children ranging from 16 months to 11 years old for The Family Partnership. This position will work a split shift for three hours in the morning and then 3 hours in the afternoon, to equal approximately six hours a day. The ideal candidate will be able to function well as part of a team as well as independently with limited supervision in a fast-paced environment.

    **Benefits:**

    $15.00 per hour

    Generous Paid Time Off

    9 Paid Holidays

    Medical, dental, vision and life insurance and participation in the agency-sponsored retirement savings plan

    **JOB RESPONSIBILITIES:**

    **Agency Transportation Services (main responsibilities)**

    Transport children and other passengers to and from school and fieldtrips

    Maintain a clean and mechanically sound bus at all times

    Ensure the safety of all children when driving program participants to various metro-area locations while following and enforcing all the Agency's transportation rules and regulations

    Assist students with getting on and off the bus as needed

    Perform inspections of the bus before and after each route

    Ensure program participants are securely fastened in their seats and provide assistance as needed to passengers while transporting them in the agency vehicle.

    Perform all necessary vehicle upkeep and general maintenance

    Maintain daily communication with Supervisor regarding scheduling, issues, unusual occurrences, and vehicle maintenance

    Maintain accurate vehicle and transportation records

    **Program and Facility Support (as needed)**

    Answer phones, take messages, and redirect calls

    Schedule appointments including intakes, resolve scheduling conflicts, and manage calendars

    Knowledgeable of the agency, programs, and staff to provide assistance and information to visitors and clients

    Obtain client/participant information to provide services or make referral

    Receive service or program fees

    Make copies, send and receive faxes and process incoming and outgoing mail

    Provide assistance or fill-in at other agency locations as needed

    Maintain an orderly and up-to-date supply inventory

    Assist with the set-up and clean-up of conference rooms

    Ensure the building is organized and clean

    **REQUIRED QUALIFICATIONS:**

    **Education and Experience:**

    High school diploma or GED

    Must have three years of driving experience as a licensed driver.

    Administrative work experience a plus, preferred experience of one year in a clinical setting.

    **Knowledge, Skills and Abilities:**

    Ability to work a flexible daytime schedule as needed.

    Ability to speak Spanish highly desired due to the population we serve.

    Ability to bend and lift, and assist young children up to 50 lbs.

    Ability to be patient and communicate with young children and parents in a way that will make them feel welcome and comfortable, including greeting and interacting with them in a helpful and polite manner.

    Safety conscious and aware of surroundings at all times while driving the agency bus.

    Good hand-eye coordination to operate a bus safely using your arms, legs and vision simultaneously, as well as having good vision and hearing.

    Ability to quickly access and acquire knowledge of community resources.

    Ability to operate a multi-line phone system.

    Ability to be punctual, dependable and manage time effectively.

    Excellent customer service, relationship, problem-solving and decision-making skills.

    Ability to maintain a clean driving record and meet the agencys driving record requirements.

    **Licenses and/or Certifications:**

    Valid MN Drivers License, clean driving record, ability to maintain a clean driving record and meet the agency's driving requirements.

    First Aid, CPR, Child Passenger Safety Certified. Training provided to obtain certifications.

    **ORGANIZATION SUMMARY:** For more than 140 years, The Family Partnership has built strong families, vital communities, and better futures for children. We fulfill our mission through counseling, education, and advocacy, primarily in the greater Minneapolis and St. Paul area.

    **We Believe:** Families, no matter what their form, are the foundation of strong communities.

    **Our Purpose Is To:** Clear the path for family success.

    **We Pursue This By:**

    Championing the two-generation approach

    Preventing and overcoming adverse childhood experiences

    Demonstrating leadership in thought and action

    Building partnerships based on trust.

    Diversity and open expression are fundamental to the work of The Family Partnership. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. *We encourage you to apply even if you feel like you don't fit 100% of the technical requirements.*

    Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veterans status.

    Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the recruiting process. If you apply for this position, you may see references to MACC in some online materials.

    The Family Partnership participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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