Jobs
>
Austin

    Desktop Support Analyst - Austin, United States - Brown Advisory

    Brown Advisory
    Brown Advisory Austin, United States

    2 weeks ago

    Default job background
    Description
    Company Overview

    Every firm has a culture - the values, beliefs, methodology, attitudes and standards that reflect an organization's DNA. But the truly inspiring firms - the game-changers, the industry leaders and the disruptors - have cultures that propel them to innovate and stand out. At Brown Advisory, we aim to be one of those inspired firms. Over the years, we have purposefully built and nurtured our client-first culture.

    Brown Advisory is an independent investment management and strategic advisory firm committed to delivering a combination of first-class performance, strategic advice and the highest level of client service with offices in Austin, Baltimore, Boston, Delaware, Frankfurt, London, Nashville, New York, North Carolina, San Francisco, Singapore, Southern California, Tokyo, Virginia and Washington, D.C. The firm's institutional and private clients are based in 50 states and more than 44 countries and territories and are served by over 850 colleagues worldwide, all of whom are equity owners of the firm.

    Job Description

    We are looking for a Desktop Support Analyst to provide technology assistance for a wide range of IT services to our colleagues, over the phone, remotely, and in person. Being in a customer support role, you will have the opportunity to identify the technology needs of your colleagues and provide feedback to your management and the technology team. You will be proactive in resolving issues and find ways to enhance efficiency and quality of service to our colleagues.

    You Are:

    Customer oriented - You will need to be able to deliver a high level of customer support and training to employees at all levels of the company, and explain and resolve complex technical issues to a non-technical audience. You possess excellent customer service and interpersonal skills. In this role, you are the face of the Technology Team and the first person to provide assistance on a technology issue.

    A self-starter - You are quick to respond to operational tasks and are able to find opportunities for process improvement and work with the Help Desk and greater Technology Team to achieve these goals. You possess the time management skills to prioritize your tasks. You have the discipline to work independently and remotely to accomplish a set of tasks and can efficiently supervise vendor visits and ensure site work gets done.

    A natural problem solver - You identify challenges, analyze the root causes, seek to understand rationale behind current setups, and offer changes to improve where needed.

    Able to take ownership of tasks and see them to their resolution - When gaps in processes or a lack of accountability are identified, you take ownership and ensure that these needs are met.

    Comfortable with a wide array of technology - We are responsible for supporting a number of technology systems and provide comprehensive support to employees that require support.

    A team player - You will be working with teammates and supporting colleagues in multiple office locations. Being based in our Baltimore Office, you will be part of a local technology team and responsible for providing effective technology support to the Baltimore Office colleagues as well as remote support to colleagues in other locations.

    Periodic travel to our other offices is required. You will also work with the greater technology team and will need to be able to take into account differing office cultures and communication styles.

    Qualifications
    • 3 years of recent, professional, hands-on and over-the-phone technical support experience.
    • Experience with imaging solutions (both Windows and macOS).
    • Experience managing Windows endpoints in an enterprise environment.
    • Ability to manage user accounts and groups through Microsoft Active Directory.
    • Experience with common network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and remote access/Citrix.
    • Ability to troubleshoot printing issues.
    • Ability to resolve common issues with mobile devices (e.g. iPhone, Android).
    • Experience with managing vendors, working with building personnel to get telco services installed.
    • Experience with hardware asset management and tracking solutions.
    • Ability to manage access and accounts, and deploy technology equipment during new employee onboarding and offboarding.
    • Experience with providing remote support assistance for server and network devices.
    • Ability to work in an office location.
    Preferred Qualifications
    • Strong analytical and creative problem-solving skills to resolve highly complex technical incidents and improve existing processes.
    • Experience acting as an on-call resource and provide remote support to colleagues.
    • Experience with working with and keeping vendors and installers on track.
    • Be familiar with the ITIL framework and ITIL methodologies.
    • Understanding of enterprise security remediation and patch management.
    • A Bachelor's degree or advanced training and experience in a technical discipline is preferred.
    Benefits

    At Brown Advisory we offer a competitive compensation package, including full benefits.

    • Medical

    • Dental

    • Vision

    • Wellness program participation incentive

    • Financial wellness program

    • Gym membership discounts

    • Fitness event fee reimbursement

    • Corporate gym membership discounts

    • Colleague Assistance Program

    • Telemedicine Program (for those enrolled in Medical)

    • Adoption Benefits

    • Daycare late pick-up fee reimbursement

    • Basic Life & Accidental Death & Dismemberment Insurance

    • Voluntary Life & Accidental Death & Dismemberment Insurance

    • Short Term Disability

    • Paid parental leave

    • Group Long Term Disability

    • Pet Insurance

    • 401(k) (50% employer match up to IRS limit, 4 year vesting)

    Brown Advisory is an Equal Employment Opportunity Employer.
  • Iodine Software

    Customer Support Analyst

    1 week ago

    Iodine Software Austin, United States

    **Customer Support Analyst** · Iodine Software equips medical care teams with the most innovative tools to solve some of their toughest problems in clinical documentation. By leveraging new technologies like Natural Language Processing, Machine Learning, and Artificial Intelligen ...

  • Experian

    Appeals Support Analyst

    2 weeks ago

    Experian Austin, United States

    Full-time · Employee Status: Regular · Role Type: Hub · Job Posting - Salary Range: $42,098 - $72,969 · Department: Customer Service · Flexible Time Off: 15 Days · Schedule: Full Time · Shift: Day Shift · **Company Description**: · - Our mission is to use data driven insights to ...

  • Brown Advisory

    Desktop Support Analyst

    2 weeks ago

    Brown Advisory Austin, United States

    Company Overview · Every firm has a culture - the values, beliefs, methodology, attitudes and standards that reflect an organization's DNA. But the truly inspiring firms - the game-changers, the industry leaders and the disruptors - have cultures that propel them to innovate and ...

  • Dutech Systems

    Product Support Analyst

    3 weeks ago

    Dutech Systems Austin, United States

    **Austin,TX**: · **DatePosted : 4/9/2024 11:40:55 AM **:JobNumber : DTS · JobType : W2 · Skills: Experience developing process / training documentation, Leadership of a help desk / service desk · **SALARY RANGE: 90K TO 100K Per Annum** · **Additional job details and special cons ...

  • Benchmark International CSS, L

    Investment Banking Support Analyst

    3 weeks ago

    Benchmark International CSS, L Austin, United States

    Benchmark International is looking for an experienced and driven Analyst to add to our team. As an Analyst, you will be a part of our busy office. The Analyst will collect, analyze, summarize, and discuss Benchmark International's clients' most sensitive data; preparing our clien ...

  • Acumera Inc

    Tier 1 Support Analyst

    1 week ago

    Acumera Inc Austin, United States

    **Who We Are** · Based in Austin, Texas, Acumera is a leader in managed network security and automation services for multi-site businesses' payment systems and operations. Acumen provides software-as-a-service (SaaS) solutions for edge computing, secure edge networking, network o ...

  • University of Texas at Austin

    Irb Analyst, Office of Research Support and

    5 days ago

    University of Texas at Austin Austin, United States

    Job Posting Title: · IRB Analyst, Office of Research Support and Compliance · - Hiring Department: · Office of Research Support and Compliance · - Position Open To: · All Applicants · - Weekly Scheduled Hours: · 40 · - FLSA Status: · Exempt · - Earliest Start Date: · Immediately ...

  • Infojini

    Product Support Analyst

    3 weeks ago

    Infojini Austin, United States

    Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; repor ...

  • Esolvit

    Systems Support Analyst

    1 week ago

    Esolvit Austin, United States

    Title: · Systems Support Analyst · Location: · Austin, TX · Duration: · Long Term · You may either create a user id and sign up under the arytic link or go in without signing up to access the job/open roles on our Arytic platform. · Job Description : · Seeking a highly sk ...

  • ApTask

    OIM Support Analyst

    1 week ago

    ApTask Austin, United States

    Position Title: OIM Support Analyst · Job Location: Austin, TX or Phoenix, AZ (Onsite) · Job Type: FTE · JOB DESCRIPTION: · We are looking for an OIM Support engineer, who would be helping our production support team with Client interaction, Providing Technical Solutions, Task ma ...

  • Esolvit

    Drupal Support Analyst

    2 weeks ago

    Esolvit Austin, United States

    Title: Drupal Support Analyst · Location: Austin, TX · Duration: Long Term · You may either create a user id and sign up under the arytic link or go in without signing up to access the job/open roles on our Arytic platform. · Job Description: · Implement the configuration man ...

  • Texas Association of School Boards

    IT Support Analyst II

    3 weeks ago

    Texas Association of School Boards Austin, United States

    Why Texas Association of School Boards (TASB) · We come from humble beginnings — picture a one-person organization created in 1949 to advocate for excellence in public education on behalf of Texas school board members. Flash forward to today, and we have over 500 employees worki ...

  • CBRE

    Contract Support Analyst

    1 day ago

    CBRE Austin, United States

    Contract Support Analyst - Contract WriterJob ID169898Posted30-May-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestPurchasing/ProcurementLocation(s)Austin - Texas - United States of America, Charlotte - North Carolina - United States of America, Chicago - Illinois - ...

  • Esolvit

    Drupal Support Analyst

    1 week ago

    Esolvit Austin, United States

    Title: · Drupal Support Analyst · Location: · Austin, TX · Duration: · Long Term · You may either create a user id and sign up under the arytic link or go in without signing up to access the job/open roles on our Arytic platform. · Job Description : · Implement the config ...

  • Esolvit

    Drupal Support Analyst

    2 weeks ago

    Esolvit Austin, United States

    Title: · Drupal Support Analyst · Location: · Austin, TX · Duration: · Long Term · You may either create a user id and sign up under the arytic link or go in without signing up to access the job/open roles on our Arytic platform. · Job Description : · Implement the config ...

  • GCS Technologies

    Technical Support Analyst

    3 days ago

    GCS Technologies Austin, Texas, United States Permanent

    · Job Summary · Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to ha ...

  • LanceSoft

    Product Support Analyst

    3 weeks ago

    LanceSoft Austin, United States

    Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Su ...

  • Texas Association of School Boards

    IT Support Analyst II

    3 weeks ago

    Texas Association of School Boards Austin, United States

    Job Description · Job DescriptionWhy Texas Association of School Boards (TASB) · We come from humble beginnings — picture a one-person organization created in 1949 to advocate for excellence in public education on behalf of Texas school board members. Flash forward to today, and ...

  • GCS Technologies

    Technical Support Analyst

    1 week ago

    GCS Technologies Austin, United States

    Job Description · Job DescriptionJob SummaryTechnical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In additi ...

  • Texas Association of School Boards

    IT Support Analyst II

    4 weeks ago

    Texas Association of School Boards Austin, United States

    Job Description · Job Description · Why Texas Association of School Boards (TASB) · We come from humble beginnings — picture a one-person organization created in 1949 to advocate for excellence in public education on behalf of Texas school board members. Flash forward to today, ...