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    Customer Service Analyst Lead - Philadelphia, United States - PRWT Services

    PRWT Services
    PRWT Services Philadelphia, United States

    1 week ago

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    Description

    Location:

    Customer Service Analyst Lead in Philadelphia, PA at PRWT Services Location *

    **Experience:**

    At least 5 year(s) **Job Description**

    As one of the nations premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

    Summary of responsibilities: The Customer Service Analyst (CSA) Lead will support staff and supervisors within the daily operations that involves resolution of customer requests for Transportation system, devices, Customer inquiries, complaints, discrepancies, and potential fare disputes for the Transportation System.

    Key Responsibilities:

    Supervises, train, and monitor staff.

    Assists CSAs in problem resolution

    Provides direction and support so that CSAs meet service level and production

    Review predetermine refund request and submit to the Transportation System for final approval.

    Review and process Travel Wallet Adjustments within the guidelines provided.

    Provide e-commerce and telephone customer care support to clients and customers

    Support and process Service Request

    Complete daily, weekly, and monthly reports as needed

    Other duties as assigned.

    Additional requirements:

    High school diploma with previous supervisory experience (minimum 5 years -experience)

    Ability to work in fast paced environment

    Strong oral and written communication skills

    Good analytical abilities

    Good, solid references required

    All internal candidates MUST have completed one year of service and be within good standings in current department.

    We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.

    **Other details**

    Pay Type : Hourly

    Travel Required : No

    Required Education : High School

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