Professional Services Manager, VR - Scottsdale, United States - Axon

Description

Professional Services Manager, VR (Remote)

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
TheVirtual Reality (VR) Professional Services Manager engages post-sale VR implementation and training activities. He or she plans, coordinates, and executes VR program implementation following the purchase of Axon Enterprise's Virtual Reality system.

A VR Professional Services Manager acts as a Trusted Advisor, instrumental in the adoption of Axon Enterprise's VR products and solutions, focusing on enhancement of the customer's training curriculums.

What You'll Do

Location:
Remotely from the United States. (Must be able to travel up to 75%)

Reports to:
Manager, VR Professional Services

Direct Report:

0
Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers post-sale to successfully deploy Axon's Virtual Reality product
Travel 75% to on-site customer locations
Ensure that customers' VR equipment is setup properly and is fully functional
Provide VR product training to law enforcement and other customers
Assist the customer with building an agency wide deployment plan
Partner closely with Sales, Product and other Customer Ops team members to ensure a successful deployment and ensure a high level of customer satisfaction
Share Axon's mission to enhance training through the use of our VR training platform
Document customer feature requests and issues, providing feedback to Sales and VR product management
Other duties as assigned

What You Bring
Bachelors degree or equivalent knowledge and experience
Experience with training, project management and resource tracking
Knowledge of professional service provisioning with a technical or weapons-related customer base
Understanding of software and/or hardware, testing and implementation
Willing to travel weekly throughout North America and possible international travel
Experience working with law enforcement or military sales
Ability to work effectively, add value as a team member and assume leadership role within the team
Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills
Ability to teach other members of the team and act as a mentor as required
Willingness to take ownership of accounts and account related actions
Must be able to coordinate across various groups and functional teams
Ability to perform tasks with little or no supervision
Demonstrate ability to implement, drive, track and report projects
Ability to apply solutions, technology, and products to a business opportunity
Benefits that Benefit You

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Fitness Programs
Emotional & Mental Wellness support
Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay:
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards.

The starting base pay for this role is between USD 81,000 in the lowest geographic market and USD 144,000 in the highest geographic market.

The actual base pay is dependent upon many factors, such as:

level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors.

Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life.

To see more details on our benefits offerings please visit

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Don't meet every single requirement? That's ok. At Axon, we Aim Far.

We think big with a long-term view because we want to reinvent the world to be a safer, better place.

We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description.

If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways.

You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job.

The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment.

All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures.

Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion.

We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.
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As set forth in Axon's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
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military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

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