Senior Customer Consultant - Cincinnati, United States - Jushi

Jushi Cincinnati, United States

4 weeks ago

Description

Job Description

SENIOR CUSTOMER CONSULTANT

The Dispensary Senior Customer Consultant is vital to delivering customer service and offering a distinctive shopping experience that drives sales results. The Dispensary Customer Consultant is primarily responsible for aiding patrons through concierge-level service. The Dispensary Customer Consultant conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.

THE TEAM:

Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience.

Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 1500 employees strong. The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work for by Cannabis Business Times.

The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLOTM as well as under the recently acquired brand, Nature's Remedy. The Company provides unparalleled in-store experience, coupled with online reservations and in-store express pickup.

Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names: The Bank, The Lab, Tasteology, Nira + Medicinals and Sèche, which are addressing a wide variety of consumer and patient needs across multiple states.

WHAT YOU WILL DO

Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
Lead tours of the sales floor within the store, making product recommendations based on ongoing research of products available
Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons, and promotions, encouraging memberships for guests
Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
Maintain cleanliness and organization of the store by stocking retail items and supplies, sweeping, mopping, and sanitizing
Operate cash register, computer-based POS system, and cash drawer
Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
All other job duties as assigned

WHAT WE ARE LOOKING FOR

High School diploma or General Education Development (GED) required
Associate or Bachelor's degree in any field preferred
Minimum of 2 years experience with customer service in retail.
Excellent computer, mathematical, language, and reasoning skills
Bilingual in Spanish preferred
Excellent multi-tasking skills over the phone and in-person
Occasionally requires local travel, as needed
Constantly perform desk-based computer tasks
Frequently sitting
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
Occasionally Twist/bend/stoop/squat, kneel/crawl

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:

We offer benefits packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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Senior Customer Consultant - Cincinnati, United States - Jushi

Description

Job Description

Customer Service Consultant

Customer Service Consultant