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    Patient Access Team Lead - Springfield, United States - CoxHealth

    CoxHealth
    CoxHealth Springfield, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Summary

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  • Job Summary The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor's absence, with support from the Supervisor's Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.
  • Job RequirementsEducation Required: High school diploma or equivalent Experience Required: At least 6 months related patient access team experience with proven aptitude, knowledge of current procedures and demonstrated skill in assisting others; or, must be at least 1 year prior patient access experience if with another team or organization. Skills Excellent customer service and interpersonal skills Strong computer and relevant application use skills Ability to assist and teach others Detail-oriented with the ability to spot errors and trends Demonstrates initiative and self-motivation Demonstrates understanding and consistent practice of need for privacy and confidentiality Licensure/Certification/Registration Preferred: CHAA or CRCR
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