- Main job function will be to make audit assignments, triage completed work and obtain new line contact information and update applicable systems, proprietary system and use of the internet.
- Obtain newline contact information and update applicable systems (ex.-Premium Audit Systems-Proprietary and will be taught to candidate)
- Audit assignments and back-office support through daily/monthly low complexity tasks
- Complete audit assignment packages; which may include rating information, applicable endorsements, loss runs, WCRIB (Work Comp Rating Insurance Bureau) Inspection reports for audit staff or communication to audit vendor.
- Work order creation
- Administration of various email boxes supporting line of business underwriting, field auditors, vendors or review staff
- Based on provided information, Triage completed work to ensure proper routing and updating applicable systems with received dates
- Monthly self-reporting of applicable performance metrics, which may include production, time & attendance.
- Update and maintain all manual vendor, line of business and other miscellaneous reporting requirements
- Validation of vendor invoices against assignments
- No Phone support or experience needed in this role
- Proactively seeks guidance and clarification
- Takes responsibility for acquiring and developing job related knowledge
- Effectively prioritizes work and delivers accurate results
- Makes decisions with minimal supervision
- Customer Focus
- With guidance, demonstrates an understanding of customer needs and expectations
- Displays responsibility for customer issues from beginning to resolution
- Teamwork
- Takes action to achieve team goals
- Coordinates own work efforts with others
- 0-2 years business or customer service experience
- High school degree or equivalent required.
- Computer Experience required-must be able to work in Excel on spreadsheets (basic experience needed)
- Insurance, Premium Audit, Work Comp and/or General Liability background would be preferred
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Administrative Support Specialist - Phoenix, United States - Questpro
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Description
Job Description
Job DescriptionOn-site/hybrid role in North Phoenix
$17.56 hr.
Administrative Support for the Premium Audit Center
Job Responsibilities
Skills
Accountability
Education and Experience