Jobs
>
Sunnyvale

    Director, UX Research - Sunnyvale, United States - CommerceIQ

    CommerceIQ
    CommerceIQ Sunnyvale, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Company Overview

    At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world's most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.

    We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.


    Role:

    As the Director of UX Research, you will lead our efforts to deeply understand our users and their jobs to be done (JTBD),. You'll be responsible for creating detailed user personas, mapping out their day-to-day experiences, and uncovering the critical JTBD that our products must fulfill. This role is not just about gathering insights; it's about translating these insights into actionable strategies that guide product development and innovation.

    Responsibilities:

    Strategic Leadership: Develop and execute a comprehensive UX research strategy that aligns with our product roadmap and business goals. Lead the UX Research team, fostering a culture of curiosity and insight-driven product development.

    User Personas and Journey Mapping: Craft detailed user personas and map "day in the life" scenarios to understand the context, challenges, and opportunities our users face. Utilize these insights to inform product design and development.

    Understanding JTBD: Conduct in-depth research to uncover the "jobs to be done" for our users, guiding the product team in creating solutions that contextualize user pain points and deliver right outcomes

    Collaborative Insight Integration: Work closely with product managers, designers, and engineers to ensure research findings are integrated into product strategies, design decisions, and development priorities.

    Research Methodology Excellence: Apply a broad range of qualitative and quantitative research methods to gather insights at different stages of the product lifecycle, from conception to launch and beyond.

    Evangelization and Advocacy: Serve as an advocate for UX research, promoting its value throughout the organization and ensuring stakeholders at all levels understand and act on research findings.

    Qualifications:

    8+ years of UX research experience, with a focus on B2B or enterprise technology, including significant experience in leadership roles.

    Demonstrated expertise in creating user personas, mapping user journeys, and identifying jobs to be done.

    Proficient in a wide range of qualitative and quantitative research methodologies.

    Strong leadership skills with a track record of building and mentoring high-performing teams.

    Exceptional communication and collaboration skills, capable of working effectively with cross-functional teams.

    Master's or PhD in Human-Computer Interaction, Psychology, Social Science, or a related field is preferred.

    Our Values:

    • Customer Obsession
    • Take Ownership & Deliver Results
    • Bias for Action
    • Dive Deep
    • Curiosity & Self-Learning
    • Hire & Develop the Best
    • Win as a Team
    • Think Big, Take Bets, and Innovate

    Benefits:

    • Stock Options, 401K plan, FSA and HSA programs
    • Health insurance, Life Insurance, Long-term, and short-term disability
    • Generous holiday and time off policy including unlimited PTO, 4th Friday of every month off for the whole company
    • WFH benefits including, flex work from home hours, Mobile and Broadband reimbursement, Fitness reimbursement, home office set-up fees
  • Ceribell

    Director of Strategic Clinical Research

    4 weeks ago

    Ceribell Sunnyvale, United States

    About Ceribell · Ceribell produces the world's first brain monitor for point-of-care seizure triage and treatment. Our groundbreaking technology enables healthcare providers to test for a suspected seizure and then deliver treatments within minutes. · We are a rapidly growing ven ...

  • Intuitive

    Director of People Analytics and Research

    1 week ago

    Intuitive Sunnyvale, United States

    Company Description · At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. · As a pioneer and market leade ...

  • SEIU 521

    Research Director

    2 weeks ago

    SEIU 521 San Jose, United States

    Job Description · Job DescriptionSalary: $116,482.98-$128,743.38 · RESEARCH DIRECTOR · SEIU Local 521 was founded in 2007 when 5 local unions came together in the Bay Area, Central Coast and Central Valley to form one larger, more powerful union. Together our members are building ...

  • Samsung Research America

    Director, Clinical Research, Digital Health

    2 weeks ago

    Samsung Research America Mountain View, United States

    Lab Summary:Our mission is to empower people to live healthier lives by leveraging our wearables, smartphones, medical devices, AI, and health services. We research, develop, and commercialize innovative digital health products and solutions by bringing together the full capabili ...

  • InsideHigherEd

    Research Programs Director

    2 weeks ago

    InsideHigherEd Stanford, United States Administrative Jobs ,

    · Research Programs Director · Stanford University · Job Number: 83681 · Job Title: Student Services Officer 3 · Working Title: Research Programs Director · VPUE Unit: Undergraduate Advising and research · Job Code: 7503 · Level: I · Status: Full-time, exempt, continuing · Hera ...

  • Inworld AI

    Director of Research Engineering

    3 weeks ago

    Inworld AI Mountain View, United States

    view open roles · Why Join Inworld · Inworld is the best-funded startup in AI and gaming with a $500 million valuation and backing from top tier investors like Intel, Microsoft, Lightspeed, Bitkraft, Founders Fund, Kleiner Perkins, and more. Inworld was recognized by CB Insights ...

  • Bayside Solutions

    Senior Director, Cancer Pharmacology, Translational Research

    3 weeks ago

    Bayside Solutions Santa Clara, United States

    Senior Director, Cancer Pharmacology, Translational Research · Direct Hire Fulltime Role · Salary Range: $235,000 - $281,000 per year · Location: Redwood City, CA - Hybrid Role · Job Summary: · As the leader of a cross-functional Cancer Pharmacology team, you will report to the E ...

  • Intuitive Surgical

    Director of People Analytics and Research

    3 weeks ago

    Intuitive Surgical Sunnyvale, United States OTHER

    Job Description · Primary Function of Position · The Director drives research and analytics for Intuitive's talent strategies. They report to the VP and oversee people analytics and support People Growth and Engagement. Working with HR partners, they enhance organizational health ...

  • ServiceNow

    Sr. Director, UX Research, AI

    4 days ago

    ServiceNow Santa Clara, United States

    Job Description · Job DescriptionCompany Description · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joinin ...

  • InsideHigherEd

    Associate Director, Research Administration

    58 minutes ago

    InsideHigherEd Stanford, United States

    Associate Director, Research Administration School of Engineering, Stanford, California, United States Administration 6 days ago Post Date 102799 Requisition #Note: This is not a remote position however hybrid options will be considered. · The School of Engineering · Stanfo ...

  • InsideHigherEd

    Associate Director, Research Administration

    6 days ago

    InsideHigherEd Stanford, United States

    Associate Director, Research Administration School of Engineering, Stanford, California, United States Administration 13 hours ago Post Date 102799 Requisition #Note: This is not a remote position however hybrid options will be considered. · The School of Engineering · Stan ...

  • InsideHigherEd

    Associate Director, Research Administration

    1 week ago

    InsideHigherEd Stanford, United States

    Associate Director, Research Administration School of Engineering, Stanford, California, United States Administration Apr 04, 2024 Post Date 102799 Requisition #Note: This is not a remote position however hybrid options will be considered. · The School of Engineering · Stan ...

  • InsideHigherEd

    Director of Research Data Science

    2 weeks ago

    InsideHigherEd Stanford, United States

    Director of Research Data Science Dean of Research, Stanford, California, United States Research Jan 12, 2024 Post Date 101917 Requisition #This position is part of a new initiative incubated within Stanford Data Science, part of the Vice Provost for Research / Dean of Rese ...

  • InsideHigherEd

    Associate Director, Research Administration

    5 days ago

    InsideHigherEd Stanford, United States

    Associate Director, Research Administration School of Engineering, Stanford, California, United States Administration 3 days ago Post Date 102799 Requisition #Note: This is not a remote position however hybrid options will be considered. · The School of Engineering · Stanfo ...

  • Learning Policy Institute

    Research Director

    3 weeks ago

    Learning Policy Institute Palo Alto, United States

    The Learning Policy Institute (LPI) employs researchers, educators, policy experts, communicators, and administrators who have a passion for ensuring that all children receive an empowering and equitable education, especially historically underserved students. LPI has offices in ...

  • Samsung Electronics

    Director, Clinical Research, Digital Health

    2 weeks ago

    Samsung Electronics Mountain View, United States

    Director, Clinical Research, Digital Health · Director, Clinical Research, Digital Health · Job Location · Mountain View, CA · Job Category · Digital Health · Job Type · Full-Time · Job # · 402362 · Job Department · Digital Health · Our mission is to empower people to live ...

  • Stanford University

    Associate Director, Research Administration

    1 week ago

    Stanford University Stanford, United States

    Note: This is not a remote position however hybrid options will be considered. · The School of Engineering · Stanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology ...

  • InsideHigherEd

    Deputy Director of Research and Industry Relations

    6 days ago

    InsideHigherEd Palo Alto, United States

    Deputy Director of Research and Industry Relations (Hybrid) School of Medicine, Stanford, California, United StatesNew Administration 1 day ago Post Date 103416 Requisition #Stanford University is seeking an Academic Program Professional 3 to work under broad direction of f ...

  • Service Employees International Union

    research director, seiu 521

    4 weeks ago

    Service Employees International Union San Jose, United States

    SEIU Local 521 was founded in 2007 when 5 local unions came together in the Bay Area, Central Coast and Central. Valley to form one larger, more powerful union. Together our members are building a true 21st century union fightingto empower and improv Director, Research, Leadershi ...

  • Service Employees International Union

    Research Director, SEIU 521

    2 weeks ago

    Service Employees International Union San Jose, United States

    SEIU Local 521 was founded in 2007 when 5 local unions came together in the Bay Area, Central Coast and Central · Valley to form one larger, more powerful union. Together our members are building a true 21st century union fighting · to empower and improve the lives of our members ...