Jobs
>
Concord

    Customer Relations Representative - Concord, United States - California Lifestyle Foundation

    California Lifestyle Foundation
    California Lifestyle Foundation Concord, United States

    3 days ago

    Default job background
    Description

    Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.

    In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your Customer Relations Representative role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.

    Key Responsibilities of a Customer Relations Representative:

    • Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding
    • Maintain a deep understanding of our client's products or services to provide accurate information to customers
    • Adhere to company policies, Customer Relations Representative procedures, and ethical standards
    • Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement
    • Maintain detailed records of customer interactions through company's key performance indicators provided in training
    Skills and Qualities We Seek in a Customer Relations Representative:
    • Empathy, Patience, and Consistency: You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
    • Adaptability: Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
    • Clear Communication: Use authentic, positive language to convey your message effectively. Stay engaged and ensure customer satisfaction with every interaction.
    Requirements of a Customer Relations Representative:
    • High school diploma or equivalent
    • Previous customer service or related experience preferred, but not required
    • Proven interpersonal skills
    • Ability to remain patient and composed, even in challenging customer situations
    • Flexibility to adapt to changing customer needs and departmental requirements
    • Effective time management and organizational skills to handle multiple customer inquiries efficiently
    • Adherence to company policies, industry regulations, and ethical standards
    • A track record of punctuality and reliability in meeting work schedules
    • Ability to meet or exceed company's performance metrics
    #LI-Onsite
  • Tiffany Won - State Farm Agent

    Customer Relations Representative

    2 weeks ago

    Tiffany Won - State Farm Agent San Francisco, United States Full time

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...

  • Mat Dahms - State Farm Agent

    Customer Relations Representative

    2 weeks ago

    Mat Dahms - State Farm Agent Oakland, United States Part time

    Position Overview · State Farm Insurance Agent located in Oakland, CA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Mat Dahms - State Farm Agent, you will build and develop customer relationships within the community to p ...

  • California Lifestyle Foundation

    Customer Relations Representative

    3 days ago

    California Lifestyle Foundation Vallejo, United States

    Job Description · Job DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relat ...

  • LLNL

    Staff Relations Representative

    3 weeks ago

    LLNL Livermore, United States

    Company Description · Join us and make YOUR mark on the World · Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to ...

  • Six Flags, Corp.

    Guest Relations Representative

    3 weeks ago

    Six Flags, Corp. Vallejo, United States

    Enjoy the perks of being a Six Flags Team member Get free admission to all Six Flags Theme Parks, free tickets for friends and family, access to exclusive employee events, and discounts. Responsible for assisting Guests with concerns, will-call ticketing, and ticketing issues bot ...

  • Derek Tsu - State Farm Agent

    Customer Relations Representative

    3 days ago

    Derek Tsu - State Farm Agent San Francisco, United States

    Position Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...

  • PG&E Corporation

    Senior Government Relations Representative

    2 weeks ago

    PG&E Corporation Oakland, CA, United States Full time

    Requisition ID # · Job Category: Government and Regulatory Relations · Job Level: Individual Contributor · Business Unit: Corporate Affairs · Work Type: Hybrid · Job Location: Salinas · Department Overview · PG&E's Local Government Affairs team leads the Company's governme ...

  • Pacific Gas & Electric CO

    Senior Government Relations Representative

    2 weeks ago

    Pacific Gas & Electric CO Oakland, United States

    This position will be responsible for developing and maintaining a strong governmental, political and community network within the Central Coast Division (Monterey, San Benito, and Santa Cruz Counties). The candidate will have substantial external co Relations, Government, Repres ...

  • Altais

    Physician Relations Representative I

    3 weeks ago

    Altais Oakland, United States

    Job Description · Job DescriptionAbout Our CompanyAt Altais, we're looking for bold and curious innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, patients, and the clinical community. Doctors tod ...

  • Partnership HealthPlan of California

    Provider Relations Representative I

    3 weeks ago

    Partnership HealthPlan of California Fairfield, United States

    Overview: · To establish and maintain excellent relationships with the provider network in a specific geographic region, including healthcare practitioners, office staff, and administrators. Works closely to identify and resolve complex issues, provides education and staff train ...

  • Partnership HealthPlan of California

    Provider Relations Representative I

    1 week ago

    Partnership HealthPlan of California Fairfield, United States

    To establish and maintain excellent relationships with the provider network in a specific geographic region, including healthcare practitioners, office staff, and administrators. Works closely to identify and resolve complex issues, provides education and staff training. Provides ...

  • Invictus Marketing Solutions

    Customer Relations Representative

    3 weeks ago

    Invictus Marketing Solutions Dublin, United States

    Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission ...

  • PG&E Corporation

    Senior Government Relations Representative

    3 weeks ago

    PG&E Corporation OAKLAND, United States

    Requisition ID # · Job Category: Government and Regulatory Relations · Job Level: Individual Contributor · Business Unit: Corporate Affairs · Work Type: Hybrid · Job Location: Salinas · Department Overview · PG&E's Local Government Affairs team leads the Company's government re ...

  • Altais, Inc.

    Physician Relations Representative I

    1 week ago

    Altais, Inc. Oakland, United States

    About Our Company · At Altais, we're looking for bold and curious innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, patients, and the clinical community. Doctors today are faced with the reality ...

  • Partnership HealthPlan of California

    Provider Relations Representative I

    2 weeks ago

    Partnership HealthPlan of California Fairfield, United States

    Overview · To establish and maintain excellent relationships with the provider network in a specific geographic region, including healthcare practitioners, office staff, and administrators. Works closely to identify and resolve complex issues, provides education and staff trainin ...

  • PG&E Corporation

    Senior Government Relations Representative

    3 weeks ago

    PG&E Corporation Oakland, United States

    Department Overview · The Local Government Affairs team at PG&E takes the lead in government relations activities, shaping public policy debates, supporting customers and local communities, investing in climate resiliency, and ensuring the stability of the grid. They are looking ...

  • Stellar Innovations

    Sales representative in field sales

    2 weeks ago

    Stellar Innovations Pleasant Hill, United States

    "A great service is made possible by the people who provide it. Help us become even better. At LIQUIDA, we are pioneers in customer-oriented services in the field of debt management and collection for both B2B and B2C. We use the latest technology and ensure transparency for all ...

  • Rb Marketing LLC

    Entry Level Customer Relations Representative

    3 weeks ago

    Rb Marketing LLC Fremont, United States

    Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Representative. O ...

  • State of California

    district sales representative, ca state lottery

    2 weeks ago

    State of California Contra Costa County, United States

    Job Posting: District Sales Representative Floater · CA State Lottery · JC District Sales Representative Floater · DISTRICT SALES REPRESENTATIVE, CA STATE LOTTERY $4, $5,711.00 per Month · Final Filing Date: 6/13/2024 · Job Description and Duties · Under the supervision of ...

  • LHH

    Member Service Supervisor

    1 week ago

    LHH Concord, United States

    Member Services Supervisor · LHH Recruitment Solutions is currently seeking a Member Service Supervisor in Concord, CA. This position is full-time, direct hire, onsite, salary $80K - $110K. · Responsibilities: · Actively participates in meeting the goals of the department. · Pr ...