Customer Service Specialist III - Seattle, United States - King County

Description

Salary: $ $35.52 Hourly

Location : King County Correctional Facility - Downtown Seattle or Maleng Regional Justice Center - Kent, WA

Job Type: Career Service, Full Time, 40 hrs/week

Job Number: 2024JS21776

Department: DAJD-Adult/Juvenile Detention

Opening Date: 05/08/2024

Closing Date: 5/21/2024 11:59 PM Pacific

FLSA: Non-Exempt

Bargaining Unit: H7 : PSEU-Non-Comm's DAJD

Full- or Part-Time: Full Time

Summary

This recruitment will establish an employment list (valid up to one year) to fill future Customer Service Specialist Ill vacancies as they become available.

This position is responsible for providing routine assistance to jail operations in the areas of cashiering, responding to telephone calls, handling, and maintaining jail residents' personal property, commissary, and public receptionist responsibilities at the facilities visitation window. Job duties and responsibilities require considerable physical activity, which may include moderate to strenuous lifting. Employees may supervise jail resident workers in performing assigned work and must interact with jail residents, corrections staff, and the general public on a regular basis.

The Department of Adult and Juvenile Detention (DAJD) is a department of over 900 employees consisting of five divisions: Seattle and Kent Detention Facilities, Juvenile Detention, Community Corrections and Administration, and includes positions represented by eleven bargaining units, in para-military hierarchal structure, (chain-of command) environment.

The Department of Adult and Juvenile Detention (DAJD) is a professional and nationally recognized organization that supports safe, vibrant, and healthy communities in partnership with other criminal justice and human service agencies. DAJD contributes to the public safety of the citizens of King County and Washington State by operating safe, secure, and humane detention facilities and community corrections programs, in an innovative and cost-effective manner.
Job Duties

• Receive, store, and issue a variety of materials, supplies, clothing, and linens; inventory jail resident personal property; package and label property.
• Maintain security of records and personal property associated with these processes.
• Provide program-specific information such as rules, regulations, and policies to customers via in-person or telephone, including greeting visitors, screening calls, and directing and responding to public and internal requests.
• Accurately receive, inventory, store, and release jail residents' personal property, cash/checks, jewelry, and other valuables.
• Accurately receive and process bail monies and official paperwork for inmates.
• Receive, respond, and distribute jail resident service requests.
• Process jail residents' money releases to the public in a timely and accurate manner.
• Maintain accurate records of inmate accounts, including cash and property.
• Maintain physical security of property room area and control of the commissary.
• Enter and retrieve information on a computer terminal, including confidential information. Maintain accountability of the cash drawer balances.
• Collect, store, and release inmate property and valuables. Dispose of contraband items, as directed.
• Process inmate commissary orders, distribute and maintain precise records on each jail resident item.
• Supervise inmate workers.
• Use of excellent customer service skills, including written and verbal communications, in order to work well with co workers and the public.

Experience, Qualifications, Knowledge, Skills

Applicants should have training or work experience that indicates ability to perform the job assignments stated above. This includes two or more years of cashiering, banking, or finance experience and two or more years of customer service/receptionist experience (i.e., answering phones, greeting clients, directing calls and visitors accordingly).

• Must be able to occasionally lift and carry up to 50 pounds. Must be able to frequently bend, stoop, kneel and crawl.
• All applicants must be able to read, write, and speak the English language fluently.
• Ability to pass examination requirements which may include knowledge of basic arithmetic.
• Ability to count cash and reconcile cash transactions, handle financial tasks with accuracy and the expectation of zero cash errors.
• Must possess strong attention to detail to ensure accuracy of recording and tracking data and information.
• Carries out all responsibilities in a professional, honest, ethical, and dependable manner. Maintains confidentiality of all information.
• Have strong customer service skills that include patience, attentiveness, and positive speaking demeanor when interacting with a variety of individuals from diverse backgrounds.
• Clear and professional verbal and written communication skills.
• Knowledge of record keeping, report preparation, filing methods and records management techniques.
• Ability to organize and prioritize tasks and assignments as needed. Knowledge of general office procedures, policies and practices, and ability to use computers and other general office equipment.

MOST COMPETITIVE QUALIFICATIONS:

• Prior experience.
• Banking experience, cashier experience, or experience working in a retail financial business environment (i.e., check cashing, payday loan establishments, bail bonds, etc.)

Supplemental Information

WHO MAY APPLY: This position is open to all qualified candidates. Internal consideration may be given to current DAJD and King County employees. Applicants requesting Veteran's Preference must provide a copy of their DD-214, a scanned copy (pdf format) will suffice for this purpose.HOW TO APPLY: Completion of the entire King County application and supplemental questionnaire is required. Do not state "see resume" in employment history and/or supplemental questionnaire. Resumes or letter of interest alone will not substitute for full application. Online applications are preferred. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

For assistance with the online application process, please contact NEOGOV ) Customer Support toll free at: To apply, go to: WORK LOCATION: Employees may be assigned to either of two work locations: The Seattle Division, King County Correctional Facility in downtown Seattle, or, the Kent Division, Maleng Regional Justice Center in Kent. Facility/assignments (both locations and shifts) are based on staffing needs of the department and subject to collective bargaining unit bid processes.WORK ENVIRONMENT: Candidates must be willing and able to work in all areas of the facilities including work in confined spaces of a secured adult detention facility. Incumbent will have direct contact with jail residents and the public on a daily basis and may be exposed to a variety of potentially volatile and dangerous situations, including exposure to bio hazardous material.WORK SCHEDULE: This is a 40-hour work week, overtime eligible position. Incumbent must be able to work varied shifts which include days, swing, graveyard, holidays, weekends, and mandatory overtime. Facilities are operational 24 hours per day, seven days per week.Facility/assignments (both locations and shifts) are based on staffing needs of the department and subject to collective bargaining unit bid processes.UNION MEMBERSHIP: This position is represented by Public Safety Employees Union - Non Commissioned - Department of Adult and Juvenile Detention.TESTING INFORMATION: This position will require technical tests and interview.DEPARTMENT CONTACT: Questions regarding this announcement or position may be directed to Jaclyn Smith, DAJD Sr. HR Analyst, at or
Necessary Special Requirements: The person selected for this position will be required to complete a thorough background investigation process, including fingerprinting, criminal history check, and reference checks. A valid Washington State Driver's License or alternate ability to travel around the county by time of hire.

Certification Requirements: CJIS certification is required from date of hire, training is provided on the job. Incumbents must be recertified on a set schedule.

Selection Process: Your application must provide clear and detailed information on your relevant education, training, work experience and history. Your application materials must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the selection process. Applicants meeting the minimum qualifications will be further screened using additional screening processes, skills assessment tests and/or interviews.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the teamdedicated to serving one of the nation's best places to live, work and play.

Guided by our, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer;

we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01

Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?

• Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to thisone.
• No

02

If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

03

Are you currently, or have you in the past, participated in volunteer activities within a King County Department of Adult and Juvenile Detention facility (MaIeng Regional Justice Center, King County Correctional Facility or King County's Juvenile Detention Facility)?

• Yes
• No

04

Following is a series of supplemental questions designed to assess your job-related experience and qualifications. Please note that as part of the screening process, your responses will be reviewed in conjunction with your general application materials. The employment history detailed in your application materials must validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next steps of the review/selection process. The general employment application must be completed to include your work history. You are welcome to submit a resume as well; however, failure to provide a detailed work history on the general application may prohibit further consideration. Do you understand that your responses to the supplemental questions for this position must be supported by your general application materials?

• Yes
• No

05

Will you be 21 years old or older by the date this announcement closes?

• Yes
• No

06

Do you possess a valid driver's license and/or can you obtain a Washington State driver's license by the date of employment?

• Yes
• No

07

Have you undergone the background investigation process for employment with the King County Department of Adult and Juvenile Detention within the last two years?

• Yes
• No

08

If yes, please specify the approximate date(s) and position(s) for which you previously went through the department's background process.

09

If required for the position you are seeking, are you willing and available to work at any hours/shift, including days, swing, graveyard, weekends and holidays?

• Yes
• No

10

If required for the position you are seeking, are you willing to work at any *facility location: Seattle (King CountyCorrectional Facility, King County Courthouse) or Kent (Maleng Regional Justice Center)? (*To include working within the secure perimeter of a detention facility with inmate contact.)

• Yes
• No

11

How many years of customer service or receptionist experience do you possess? Examples of relevant customer service/receptionist experience may include, but is not limited to, answering phones, assisting clients, providing information to clients, helping customers, etc. (please note: these answers should be supported in your generalapplication materials).

• No experience
• Less than one year
• At least one year but less than two
• At least two years but less than three
• At least three years but less than five
• Five or more years

12

What does your professional work experience include? Your application materials MUST demonstrate and substantiate this experience. Check all that apply.

• Maintaining accurate records of accounts, such as cash and/or property
• Reconciling accounts, cash drawers, or registers
• Maintaining balance of cash drawers
• Distributing goods/supplies, sales orders, or inventory items to customers
• Purchasing or assisting with purchasing of supplies
• Taking or receiving customer orders
• Cashiering, including receiving and processing cash, checks, or money orders
• Entering and retrieving information on computers
• Preserving confidentiality of information
• Responding and/or resolving customer/public inquiries
• Escorting visitors or customers are your worksite
• Performing routine office support duties
• Answering and responding to telephone calls
• I do not have experience performing any of the above duties

13

Describe your experience in one or more of the following areas: cashiering, banking, bookkeeping, or other work similar to the job duties listed in the announcement. Please be specific. Answers of "see resume" will not suffice. Type N/A if you do not have experience.

14

All candidates for employment with DAJD must undergo a thorough background investigation process. This process may include a polygraph examination, investigation for criminal activity, traffic records, conviction records, employment and education history, character and reputation in the community, etc. Selected positions may also require psychological testing and evaluation, and a pre-employment general medical physical. Applicants may be rejected for criminal behavior, drug use, or any indications in the areas listed in the "Background Investigation Screening" questionnaire. Areyou willing to undergo a background investigation process as described above?

• Yes
• No

15

The Department of Adult and Juvenile Detention is firmly committed to a drug-free workplace. Employees of the department are prohibited from using illegal drugs. Should you be hired by the Department of Adult and Juvenile Detention, you acknowledge that you will adhere to the department's policies and rules regarding drug use.

• Yes
• No

16

PLEASE NOTE: A "yes" response to any of the remaining questions may automatically disqualify you from further consideration. Responses will be confirmed and verified in the course of the department's background investigation process. Do you understand that a "yes" response to the remaining questions may automatically disqualify you from further consideration?

• Yes
• No

17

In the last 3 years, have you been convicted of Driving Under the Influence (alcohol or drugs)?

• Yes
• No

18

In the last 3 years, have you bought, sold, offered to sell, possessed, transported, manufactured, delivered or possess with intent to manufacture or deliver a controlled substance?
•Cocaine or crack
•Club drugs - Ecstasy, Ketamine, GHB, Rohypnol or MDMA
•Hallucinogens - PCP, Angel dust, Wet, Phencyclidine, LSD, Mushrooms or Psilocybin
•Opiates - Opium, Morphine or Heroin
•Stimulants - Methamphetamines, Crank, Crystal, Ice, Speed, Glass or Amphetamine
•Aerosols - Huffing paint or Nitrous Oxide (Whippits), or Khat

• Yes
• No

19

In the last 3 years, have you illegally used any other controlled substance or other illegal drugs/narcotics? For purposes of this question, illegal drugs/narcotics/controlled substances include, but is not limited to, the following: Cocaine or Crack
•Club drugs: Ecstasy, Ketamine, GHB, Rohypnol, or MDMA
•Hallucinogens: PCP, Angel dust, Wet, Phencyclidine, LSD, Mushrooms or Psilocybin
•Opiates: Opium, Morphine or Heroin
•Stimulants: Methamphetamines, Crank, Crystal, Ice, Speed, Glass or Amphetamine
•Aerosols: Huffing paint, Nitrous Oxide (Whippits), or Khat

• Yes
• No

20

In the last 3 years, have you been convicted of a domestic violence or a domestic violence-related crime?

• Yes
• No

21

Have you ever been disciplined in the workplace for sexual, racial, or other harassment or discrimination?

• Yes
• No

22

If former military, did you receive any discharge other than "Honorable"? If yes, please contact the HR Representative handling this recruitment for information regarding required additional information.

• Yes
• No

Required Question