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Client Account Support Analyst - Fairfield, United States - Tailored Management
Description
Title:
Client Account Support Analyst Location: 100% Remote - Work at
Home Hours:
Monday - Friday 9am - 5pm EST for 1 worker/ 11am-7:00pm EST other worker Training Schedule - 9am - 5pm EST for 2 weeks
Initial Assignment Length: 4 Months( Contract with potential for conversion to full-time)
Benefits:
Paid Weekly, Health, Dental & Vision Benefits Available global health insurance provider whose mission is to improve the health, well-being, and peace of mind of those the company serves.
Become a part of this ever-growing, deeply caring, and collaborative healthcare industry leader today Responsibilities: Delivers professional activities in the Client Services job family.
Providing client support in the areas of service, maintenance and penetration. Responds to inquiries, solving problems, and ensuring client satisfaction with products and service. Coordinates with account manager to ensure needs are met and potential problems are averted. Keeps account manager informed of account status and opportunities for expanded business. May make on-site presentations to existing and prospective clients to educate and inform on products. pplies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. May provide guidance, coaching, and direction to more junior members of the team in Client Account Support.Top 3 Non-Negotiable Skills:
ttention to Detail Member & Client Facing Skills (Interpersonal Skills)
Excel Knowledge - Medium Skill Level Skills:
Coaching dditional Skills: ccount Support ccount
Manager Client Services Maintenance Education:
High School (Diploma OR GED)
Languages:
English
