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    ServiceNow Business Analyst with Business Process Consulting - Arlington, United States - Smart IT Frame LLC

    Smart IT Frame LLC
    Smart IT Frame LLC Arlington, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Experience Level: 10+ years

    Domain: Telecom

    Responsibilities:


    • Collaborate with telecom clients to understand their specific service management requirements and business processes.


    • Design and implement ServiceNow solutions, with a focus on Telecom Service Management (TSM) modules such as Service Desk, Incident Management, Change Management, and Configuration Management.


    • Customize ServiceNow applications to address telecom-specific needs, including configuring workflows, forms, and reports.


    • Provide technical guidance and support to clients throughout the implementation process, ensuring alignment with industry best practices and regulatory requirements.


    • Analyze and optimize telecom business processes to enhance efficiency, reduce costs, and improve customer satisfaction.


    • Conduct workshops and training sessions to educate clients on ServiceNow best practices and telecom service management principles.


    • Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction.


    • Stay current with ServiceNow platform updates, telecom industry trends, and emerging technologies.

    Requirements:


    • Certified System Administrator (CSA).


    • Bachelor's degree in computer science, Information Technology, or related field.


    • Minimum of 8 years of experience working with the ServiceNow platform.


    • Experience in Business Process Consulting.


    • Proven experience in implementing and customizing ServiceNow Telecom Service Management (TSM) modules, including Service Desk, Incident Management, Change Management, and Configuration Management.


    • Strong understanding of telecom service management principles, processes, and standards (e.g., ITIL).


    • Experience with JavaScript, HTML, CSS, and other web technologies.


    • Excellent problem-solving skills and attention to detail.


    • Strong communication and interpersonal skills, with the ability to interact with clients at all levels of the organization.


    • Experience with CSM, FSM and other ServiceNow modules is a plus.

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