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    Computer Support Specialist - Minneapolis, United States - TekWissen ®

    TekWissen ®
    TekWissen ® Minneapolis, United States

    2 weeks ago

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    Description

    Position: Computer Support Specialist -Standard

    Location: Minneapolis, MN, 55413

    Duration: 6+ Months

    Job Type: Contract

    Work Type: Onsite

    Pay Rate: $25-25/ Hourly/ W2

    Overview:

    TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a media and entertainment company that develops, produces, and markets entertainment, news, and information. It owns and operates a portfolio of news and entertainment television networks, a motion picture company, television production operations, a television stations group, theme parks, and a suite of Internet-based businesses.

    Job Description:

    Qualifications:

    • A minimum of 2+ years of experience in broadcast operations, post-production, or digital supply chain
    • A minimum of 2 years of experience in a operational/support oriented position
    • A minimum of 2 years of experience in a customer facing role
    • A minimum of 2 years of experience of all Microsoft Office applications (including Outlook, Word, Excel)Additional Job Requirements Desired Characteristics
    • An individual with a very strong desire to learn, take on new technologies and challenges
    • Knowledge pertaining to desktop hardware, software applications, MAC/PC OS and network connectivity
    • Excellent troubleshooting, problem solving, and escalation skills
    • Experience training others and documenting standard operating procedures
    • Experience supporting customer workflows through operations team and/or help desk
    • Ability to multi-task and make effective decisions in a high-pressure deadline driven environment
    • Strong communication skills and ability to interface with multiple departments, clients, and vendors.
    • Preference for experience working at client.

    Responsibilities:

    • Answer user inquiries regarding computer software or hardware operation to resolve problems.
    • Oversee the daily performance of computer systems.
    • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    • Develop training materials and procedures, or train users in the proper use of hardware or software.
    • Refer major hardware or software problems or defective products to vendors or technicians for service.
    • Enter commands and observe system functioning to verify correct operations and detect errors.
    • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
    • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
    • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
    • Confer with staff, users, and management to establish requirements for new systems or modifications.
    • Modify and customize commercial programs for internal needs.
    • Inspect equipment and read order sheets to prepare for delivery to users.
    • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison

    TekWissen Group is an equal opportunity employer supporting workforce diversity.

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