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    Technical Support Specialist I - Philadelphia, United States - GEODIS Group

    GEODIS Group
    GEODIS Group Philadelphia, United States

    2 weeks ago

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    Description

    ** Technical Support Specialist I**

    **Job Category****:** Operations **Requisition Number****:** TECHN023982 Showing 1 location **Job Details**

    **Description**

    The **Technical Support Specialist I** is responsible for providing system and technology assistance and support for the Companys customers and employees.

    **Job Duties**: -

    **Primary Duties:**

    Receiving, logging, and managing calls from internal staff via telephone and email

    Log all calls in the service desk incident management application system

    Act as a signal point of contact for phone calls and email related to IT issues and queries.

    Addresses support center and new service requests in priority order and tracking from request to resolution

    Performs basic troubleshooting on failed peripheral equipment and desktop systems

    Identifies and facilitates technical issues that warrant an escalation to appropriate personnel for resolution based on priority or urgency

    Offers suggestions in improving the support centers efficiency and its customer service rating

    Documents and records data pertaining to technical events and incidents in the incident management application system

    Performs routine active directory administrative tasks

    Other duties as required and assigned

    **Requirements:**

    **Education and Experience:**

    High school education or GED (General Education Diploma) equivalency

    Minimum 6 months related experience in technical service desk or system support role; or an equivalent combination of education and experience

    Experience using an incident management application systems

    Knowledge in hardware support and networking concepts

    Experience in support of Window Operating Systems (all versions) and Microsoft Office Suite

    **Essential Skills:**

    Solid organizational and prioritizing skills

    Strong oral and written communication skills, including technical documentation

    Strong customer service skills

    Ability to effectively communicate with technical and non-technical users

    **Environment:**

    While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions

    The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

    Job Duties as documented in this job description are considered Essential Functions and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act require that employees be able to perform Essential Functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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