- Two (2)years of previous supervisory experience required experience in a Spa atmosphere preferred
- Excellent organizational skills to function effectively under time constraints and within established deadlines with particular attention to detail and excellence in guest service
- Must have the ability to communicate clearly and directly with guests using a positive clear speaking voice both in person and over the phone
- Ability to observe performance and detect signs of emergency situations and respond with proper action
- Ability to participate in the creation of an enjoyable work environment
- Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy
- Must be willing and have the ability to work a varied schedule that may include evenings and weekends
Job Responsibilities
- Assisting in scheduling employees and assigning work to ensure proper coverage
- Ensuring that all team members are properly trained and have the tools and equipment needed to effectively perform their jobs
- Performing opening and closing duties
- Assisting with scheduling spa appointments and services
- Assisting with ongoing training of the Rock Spa team
- Maintaining a neat and clean work environment
- Interacting with guests in a professional and service oriented manner
- Answering questions about available services general property information and amenities of the spa fitness center and property
- Promoting and selling spa services and retail products
- Resolving guest complaints and communicating with the Spa Director regarding the issue and resolution in a timely manner
- Monitoring supply of guest amenities and supplies and completing purchase orders as appropriate
- Maintaining an up to date working knowledge of all spa services packages promotions and retail products offered
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Spa Supervisor - Napa, United States - Carneros Resort and Spa
Description
Job Summary
As a Spa Supervisor you'll be responsible for supervising and supporting the day to day activities of the spa and fitness center while ensuring guests receive a soothing world-class spa experience.
