- Ensure the spa and fitness facilities are prepared for proper opening and closing each day
- Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order
- Arrange all spa appointments for a la carte services/activities and packages
- Support Director of Spa and Spa Manager with all administrative functions of the Spa including using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions
- Oversee efficiency of Spa operations at the Spa front desk via proper scheduling of appointments and staff as well as review and revise scheduling daily
- Provide coaching and training to the Spa Coordinator and Attendant team.
- Assist with billing for all Spa services and retail sales including preparing receipts
- Be thoroughly familiar with and provide instruction on Spa software
- Assist with inventories and cost control
- Assist in monitoring and evaluating Spa Reception and Locker Room employees
- Pay Range is $25 - $27 / hour
- 2-4 years supervisory experience required, experience in the spa or health industry is strongly desired, luxury hotel experience preferred.
- Experience leading a small team with a positive and heartfelt approach
- Ability to handle customer requests, issues and come up with quick solutions
- Trusting to handle confidential guest information
- Show initiative and strive to prioritize operational needs and anticipate guest requests
- Be an excellent communicator, great listener and super understanding whether towards other team members or guests
- Demonstrated ability to plan, prioritize and organize projects and workflow.
- Intermediate level skills with spreadsheets and word documents, experience with Google Drive preferred.
- College course work strongly preferred, High School Diploma required.
- Available to work holidays, weekends and evenings as needed.Desirable Qualifications
- Knowledge of Book4Time
- Knowledge of Forbes Five Star standards
- Experience in retail sales and merchandising
- Knowledge of the local geographic area, competitors and business trends.
- Knowledge of the spa industry, treatments, and modalities.
- Knowledge of Napa Valley culture and activities
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Spa Supervisor - Rutherford, United States - Auberge du Soleil
Description
Job Description
Job DescriptionCompany DescriptionAuberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest's stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment.
Job DescriptionIn this role, you will be responsible for supervising and training all Spa team members to ensure guests are receiving the ultimate spa experience. As the master organizer, you will also be responsible for scheduling all spa-related appointments, checking guests in and out, and assisting in all retail sales. The Spa Supervisor will come with a friendly and helpful demeanor and be able to manage guest issues and create solutions.
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Terre du Soleil Ltd is an Equal Opportunity Employer, M/F/D/V. Terre du Soleil Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Terre du Soleil Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
