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Customer Service Representative - Portland, United States - Workatfirst
Description
**Customer Service Representative**
**Location** 2800 NW Nela Street, Portland, OR USA 97210
**Phone Number**
**Division** First Transit
**Categories** Operations Support
**Req ID** 38801
First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.
We need full-time Customer Service Representatives in Portland, Oregon to act as a liaison for our internal/ external customers, providers. We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.
**Our Customer Service Representatives are responsible for:**
Effectively communicate with internal/external customers, providers, and client as needed in order to provide exceptional client service
Use programs to research and analyze complaints, incidents, and concerns
No-show validations
Trapeze bookings for inbound reservation calls
Dispatch inquiry support
**To qualify as a Customer Service Representative, youll need:**
A minimum of a High School diploma or GED
Exceptional customer service skills with professional, customer-focused telephone etiquette
Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation
Proficient in time management and multi-tasking
Must be able to work flexible hours
To excel at client service
Proficient in Microsoft Word, Excel and Outlook.
Ability to learn dispatch and scheduling applications
Ability to sit for extended hours in an office environment
**Benefits**
We offer competitive compensation and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.
**Diversity & Inclusion**
Because were stronger together, we aspire to have a culture where all people are First. Were committed to providing an inclusive and diverse working environment for everyone every day.
**Professional Advancement**
Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.
**Extensive Training**
Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.
**Community Service & Impact**
Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, youll have a positive impact on others.
**First Transit** carries approximately 350 million passengers a year. As a call center representative, you will play an integral role in our mission to provide solutions for an increasingly congested world by keeping people moving and communities prospering. **APPLY TODAY**
We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.
