- Receive and process customer orders received via fax, phone, e-mail, etc. Orders are entered into ERP system and send order acknowledgement back via orders via fax, phone, e-mail, etc.
- Communicate with customers regarding issues such as order status, shortages, price changes.
- Update ERP system with all price updates received from sales via email. Run pricing spreadsheet and update all list pricing within ERP system when updated costing provided.
- Answer and direct all incoming calls for company
- Quote all freight shipments through portal site according to customer's request (including UPS, LTL, Truckload) to secure freight for customer's shipment; process order through internal shipping process which includes printing BOL, packing slip, shipping labels and invoice for order.
- Send invoices to customer once order has shipped, process credit card according to customer's terms
- Support sales team with their request for samples, order status, inventory status, pricing, etc.
- Enter all customer complaints into database to allow for internal review. Respond to customer regarding complaint when information provided.
- File all order invoice packets in designated file location
- Other duties as assigned/needed.
- High School Diploma or Equivalent, some college course work preferred
- Strong Computer Skills: MS Office Suite
- Strong Data Entry Skills
- Excellent Communication Skills
- Multi-Tasking
- Customer Service Experience
- Proven problem-solving ability
- Strong sense of teamwork
- Adaptable to change
- ERP system experience (preferred)
- Demonstrated strong attendance in a prior role
- Medical and Vision insurance with employer contributions towards costs
- 100% employer-sponsored Dental
- 100% employer-sponsored Life and AD&D insurance
- Short Term Disability
- Retirement plan with employer contributions
- Paid Holidays Paid Sick and Vacation time
Customer Service Representative - Portland, United States - Oregon Spice CO Inc
Description
Established in 1980, Oregon Spice Company provides superior quality herbs, spices, and custom blends to food manufacturers and foodservice distributors. A locally owned company, located in NE Portland close to the airport, we are committed to being outstanding in all we do. A supportive and healthy work environment is of paramount importance. Our values are reflected in how we treat our team members, with the average length of employment close to a decade. We have an opening for a Customer Sales Support Representative.
The role of the Customer Service Representative is to ensure that all customer needs are met in a timely and professional manner. The Customer Service Representative is often the first and last impression with our customers. It is our goal to try and make sure that the order / shipping process is as simple for them as possible. In addition to processing customer orders, the Customer Service Representatives are responsible for general office duties and projects.