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    Client Service Advisor - Raleigh, United States - CoreTechs

    CoreTechs
    CoreTechs Raleigh, United States

    3 weeks ago

    Default job background
    Description
    Client Service Advisor

    Remote; Raleigh, NC 27603
    • Job order is for 2 roles.
    • 100% Remote, candidates must be local to Raleigh, NC office.
    • This is a hybrid position located in Raleigh North Carolina and candidates must live within a commutable distance of this office location.
    • The schedule for this role is typically Monday through Friday covering the closing shift (subject to change based upon business needs) of 8:30 AM - 5:30 PM Pacific Time.


    OVERVIEW:
    • This position provides advanced operational support for a business unit in the execution of daily activities in support of the SVB Go platform. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. May guide less experienced specialists on the team through knowledge in the area of work.


    RESPONSIBILITIES:
    • Service – Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service. Identifies appropriate course of action for more complex issues or disputes.
    • Operational Support – Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies and communicates process inefficiencies. May offer recommendations for process improvements.
    • Documentation – Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
    • Business Proficiency – Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in area of work.


    QUALIFICATIONS:
    • High School Diploma or GED and 2 years of experience in Financial Services or Operations Support OR N/A and N/A years of experience in Financial Services or Operations Support
    Preferred Qualifications:
    • Working knowledge of the SVB Go platform
    • Inbound call center experience


    ADDITIONAL INFORMATION:
    • Additionally, if contractor is unable to work from home due to unstable connection, defective equipment or other matters that would prevent them from performing job as outlined additional time in office to remedy may be needed at leaders' discretion.


    We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

    req15144
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