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    Customer Service Representative - Laredo, United States - Transplace

    Transplace
    Transplace Laredo, United States

    1 week ago

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    Description

    ** Customer Service Representative**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO004910 Showing 1 location **Job Details**

    **Description**

    **PRIMARY JOB ACCOUNTABILITIES**

    Process customer orders accurately and complete them in a timely manner.

    Trace customer shipments

    Work with Dray carriers for on time deliveries

    Thrill the customer with excellent service

    **ESSENTIAL FUNCTIONS AND TASKS**

    Proactively reviews customer onboarding information for accuracy

    Knows customer contract terms

    Continuously works to eliminate accessorial charges to provide a more seamless customer experience

    Ensures clear dray carrier communication and follow-up regarding on time delivery and timely equipment termination

    Schedule delivery appointments in a timely manner

    Monitor and trace all shipments

    Understands and applies information relating to shipment, shipment status, delivery appointments and additional charges including:

    + Customer Terms

    + Hazardous Materials Load Process

    + High Value Loads Process

    Monitors the system and reports to ensure that all loads are continuously updated with accurate, timely, complete information regarding deliveries

    Ensure carrier performance meets customer and Transplace expectations.

    Manage Destination Pools

    **KNOWLEDGE, EXPERTISE, SKILLS:**

    Intermediate personal computer skills, including knowledge of Microsoft Word, Excel, Outlook and routine database activity.

    Ability to effectively present information in one-on-one situations to customers, clients, coworkers and managers.

    Provide necessary updates and support in a friendly, professional manner using the appropriate medium e.g. phone or email depending on the circumstance.

    Must know when

    Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions

    Understanding of mileage as it relates to the passage of time.

    Ability to multi-task

    Must be detail-oriented and organized

    Must know when to escalate issues to management

    Ability to work both in a team environment and independently

    Must be Bilingual

    **EDUCATION**

    High School Diploma or general education degree (GED)

    **ABOUT TRANSPLACE**

    Transplace constantly strives to exceed the transportation expectations of our customers, from consumer packaged goods, chemical and petroleum companies, to discrete manufacturing and retail. Our goal for global supply chain excellence is outlined in our Mission and supported by our Core Values and Executive Leadership.

    Follow the company on Twitter, Facebook and the Transplace Industry Blog:

    **EQUAL OPPORTUNITY EMPLOYER**

    Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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