Customer Service Representative - Laredo, United States - Bosch Ai

Bosch Ai Laredo, United States

4 weeks ago

Description

**Customer Service Representative**

11302C EastPoint Dr, Laredo, TX 78045, USA

Full-time

Legal Entity: Robert Bosch LLC

**Company Description**

Our strategic objective is to create connected solutions, improving the quality of life worldwide.

**Make Your Mark:** Give your job a meaning, with solutions Invented for Life

**Shape Tomorrows World:** The future offers many opportunities. Be the first to take advantage of them.

**Find Your Place:** You know how you can work best. We offer the conditions you need.

**Balance Your Life:** Make your job match your lifestyle. We provide you with individual support.

**Walk The Talk:** Where you are our team spirit is with you.

**Discover New Directions:** You way might change we will stay by your side.

**Be Yourself:** Your diversity makes us special. Enrich us with your own unique personality.

**Pay It Forward:** We love our business and our environment. Lets save them both for future generations.

Welcome to a place where your ideas lead to something big.

Welcome to Bosch.

**Job Description**

Strong customer service oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers. Possess flexibility within a team environment or individually with minimal supervision in a fast paced culture.

Professional etiquette dealing both in face-to-face communication as well as via telephone and email

Support launch of customer delivery creation at warehouse

Communication with both internal and external customers

Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur

Daily customer order pick creation

Entry level material planning

Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites

Office duties: filing, faxing, scanning

Maintain and abide by records retention procedures per Central Directives

Knowledge of what an escalation processes is and reasons

Ability to problem solve utilizing the 5 Whys or 8D formats

A team player that can effectively back up others as needed

Other duties as assigned

**Qualifications**

3 - 5 years of experience in a warehouse environment required

Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages

Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner

Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction

Must be able to work with minimal or no supervision

Preferred Skills:

Bilingual: English / Spanish

Associates Degree in Business or related discipline preferred

**Additional Information**

By choice, we are committed to a diverse workforce EOE/Protected Veteran/Disabled.

Bosch is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

FIRST Robotics (For Inspiration and Recognition of Science and Technology)

AWIM (A World In Motion)

To be the first to hear about relevant news, events and job opportunities, sign up for the appropriate Bosch Insider Community (Talent Network) below.

**/**

**Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.**

**Job Location**

Customer Service Representative

11302C EastPoint Dr, Laredo, TX 78045, USA

Full-time

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