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    Customer Support Expert - San Diego, United States - Acosta Sales & Marketing

    Acosta Sales & Marketing
    Acosta Sales & Marketing San Diego, United States

    1 week ago

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    Description
    Customer Support Expert - Sony Imaging

    Location CA - SAN DIEGO

    Are you passionate about photography? Do you enjoy interacting with people?

    Come join our Photography Support Team and take your skills to the next level

    ActionLink is seeking a service-focused

    Full-Time Customer Support Expert to help our Global 500 client, SONY, and their PRO Support Division that spans a variety of users of innovative lenses, cameras, professional videography equipment, camcorders, and digital imaging technology.

    The Customer Support Expert will interact with customers, end-users, and organizations that use Sony Imaging products. This individual will be responsible for identifying customers' problems, troubleshooting, and providing resolutions or paths of action.

    While expediting customer issues, it is critical to provide an exceptional customer experience to maintain customer loyalty and further promote the Sony brand.

    *

    This role will add product support knowledge base by accurately documenting details of each customers product issue and resolution, exercise judgement within defined procedures and practices to determine the appropriate action to best satisfy clients customers while adhering to established policies and procedures.

    This role will create and deploy training material for Sony Imaging Products.

    *

    What we offer

    *

    Weekly schedule:

    40 hours per week;

    Tuesday through Saturday 4pm to 1am


    Work environment:
    Remote and transitioning to hybrid remote/on-site in San Diego CA after July


    Compensation:
    The wage range for this position is $24.00 to $26.00 per hour commensurate with experience.*

    W-2 employment: Includes a biweekly pay schedule & direct deposit*


    Health Benefits:
    Medical, dental, vision, life, and prescription insurance plans*


    Retirement Savings:
    Consider our optional 401(k) retirement savings plan with company match


    Work-Life Balance:
    Enjoy paid holidays and utilize accrued paid time off to relax and recharge*

    *

    Duties

    *

    Answer incoming & outbound telephone calls, chats, emails, SMS, social media and web-based incidents

    Document details of customer product issues and resolution in CRM

    Exercise judgement within defined procedures and practices to determine appropriate action

    Use working knowledge of terminology as well as the technology spanning both current leading edge imaging products and time-tested favorites

    Create visually pleasing photographs/videos through the knowledge of composing, framing, color, and light

    Retouch photos and add details or other digital additions using PC/MAC

    Utilize Video formats/set-up and editing software such as adobe premiere and final cut pro

    *

    Qualifications

    *

    A degree, certification, or equivalent experience in photography & videography, with at least 3 years of experience in professional cameras & lenses and lighting equipment

    Minimum 2 years of call center or technical support experience and/or training in a consumer product, retail, or IT environment

    Understanding of photographic manipulation

    Ability to build customer relationship skills

    Excellent time management skills

    Experience in computer (PC/Mac) & software tools such as photo shop, lightroom or similar software tools used for post production work.


    Excellent verbal and written communication skills

    Ability to speak another language is a plus

    Knowledge of drones is a plus

    *

    Physical Requirements

    *

    Must have access to a quiet workspace with reliable internet

    Must have smartphone with internet access/data plan

    Must be able to use a computer, phone, and other standard office equipment

    Must be mobile and able to sit and/or stand for four (4) hours or more

    Must be able to lift 30 lbs.

    Equal Opportunity Employer

    ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting.

    ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in CA. This range may be modified in the future.

    #J-18808-Ljbffr
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