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Senior Account Manager - Sunrise, United States - brightview
Description
At BrightView, the best teams are created and maintained here.If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest.
We're looking for a Senior Account Manager. Can you picture yourself here?Here's what you'd do:
The Senior Account Manager (SAM) serves as the primary contact for BrightView's clients.
They build and sustain long-term relationships, focusing on both client retention and ancillary sales, while providing oversight for field operations.
The Senior Account Manager supervises the Production Manager, who directly manages all field operations and Associate Account Managers. They are responsible for coaching and developing these team members.You'd be responsible for:
Developing and maintaining long-term relationships with customers
Developing and maintaining a schedule to perform "site walkthroughs" during formal meetings with customers to ensure quality and service expectations are met
Leading, facilitating or assisting in the resolution of customer problems or concerns
Proactively presenting site enhancement ideas to existing customers
Ensuring renewals of each current account within the customer portfolio
Identifying and pursuing opportunities to sell ancillary services
Generating referrals from the existing client base and communicate these to the Business Developer
Developing accurate estimates and takeoffs for both new and existing clients as needed
Supervising the Production Manager in field operations and the Associate Account Managers in customer relationship development
Communicating regularly with the Production Manager to ensure client needs and expectations are consistently met or exceeded
Training and developing junior team members
Ensuring branch financial goals are met by maintaining acceptable gross margins for base contract work and ancillary services
Participating in branch meetings and assist the Branch Manager or Assistant Branch Manager in overall leadership of branch
Maintaining satisfactory Accounts Receivable levels
Coordinating with the Branch Administrator to ensure branch databases are consistently updated with current client information
Other tasks and duties as assigned by the Branch Manager
You might be a good fit if you have:
Minimum of 2 year degree in a business-related field or equivalent experience in a service industry
Minimum of 5 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace
And while not mandatory, it would be great if you also have:
Ability to travel
Knowledge in practices related to landscape maintenance services
Knowledge of the horticultural requirements for plant material found in the local market
Ability to coach and develop teams
Here's what to know about working here:
At BrightView, we're a tight-knit crew who are as passionate about caring for our clients as we are about each other.
Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.
If you're looking to join a crew of talented go-getters who tackle big vision projects other companies could only dream of, you might just have found your match.
With our range of services, including landscape design, development, maintenance and enhancements, there's no limit to what we can do, and what you can achieve.
In addition to industry-leading development opportunities and competitive salary, employees may be eligible for benefits and perks like:Paid time off
Health and wellness coverage
401k savings plan
Think you've found your crew?
BrightView is an Equal Employment Opportunity and E-Verify Employer.
