- Responsibilities:
- Provided scheduling support for Call Management System to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members.
- Monitored real-time operation of the Call Management System to ensure SLAs were met and all available Customer Service Engineers (CSEs) were assigned to calls.
- Marked CSE unavailability on the Call Management System chart for emergency situations and communicated with the Business Team.
- Reviewed call lists, determined initial urgency, and scheduled appropriately through interface with CSEs, Business Team, and customers.
- Utilized team/geography knowledge to provide feedback to Business Team for improving resource efficiencies.
- Assisted in training new Call Management Coordinators in using the Call Management System.
- Documented customer dissatisfaction and field issues for appropriate action by the Business Team.
- Contacted customers with estimated times of arrival as necessary.
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
-
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Call Management Coordinator - North Canton, United States - inSync Staffing
Description
Call Management Coordinator / Incident Handler - $14.00
Hours: 3:30PM-12AM; Tuesday-Saturday
Onsite: North Canton OH 44720
Benefits:
(Employee Contribution)
Additional Information:
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.