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Canton

    Call Management Coordinator - North Canton, United States - inSync Staffing

    inSync Staffing background
    Description

    Call Management Coordinator / Incident Handler - $14.00

    Hours: 3:30PM-12AM; Tuesday-Saturday

    Onsite: North Canton OH 44720

    • Responsibilities:
      • Provided scheduling support for Call Management System to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members.
      • Monitored real-time operation of the Call Management System to ensure SLAs were met and all available Customer Service Engineers (CSEs) were assigned to calls.
      • Marked CSE unavailability on the Call Management System chart for emergency situations and communicated with the Business Team.
      • Reviewed call lists, determined initial urgency, and scheduled appropriately through interface with CSEs, Business Team, and customers.
      • Utilized team/geography knowledge to provide feedback to Business Team for improving resource efficiencies.
      • Assisted in training new Call Management Coordinators in using the Call Management System.
      • Documented customer dissatisfaction and field issues for appropriate action by the Business Team.
      • Contacted customers with estimated times of arrival as necessary.

    Benefits:



    (Employee Contribution)

    • Health insurance
    • Health savings account
    • Dental insurance
    • Vision insurance
    • Flexible spending accounts
    • Life insurance
    • Retirement plan

    Additional Information:



    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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