- Job ID: 76498
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously.
- Date Posted: 05/07/2024
- Closing Date: 05/13/2024
- Hiring Agency: Minnesota Department of Health
- Division: Office of Medical Cannabis
- Work Shift/Work Hours: Day Shift / 8:00 a.m. - 4:30 p.m.
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $ $25.95 / hourly; $40,862 - $54,183 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 206 - American Federation of State, County, & Municipal Employees (AFSCME Technical, Council No. 5)
- Work Area: Office of Medical Cannabis
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
- Review and process OMC Patient Registry enrollment applications.
- Provide verbal and written technical assistance and customer service pertaining to the medical cannabis program.
- Provide support to seasonal call center staff in addressing questions from callers and assist in performing key Registry functions.
- Ability to use a muti-line telephone console, efficiently transfer calls, and take accurate messages sufficient to work in a high-volume, healthcare related call center.
- Database management and record keeping sufficient to retrieve information, manage data, answer customer questions, and generate reports as needed for working in a healthcare related patient registry.
- Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers over the phone, in person and via email.
- Ability to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes.
- One (1) year of previous experience working in a healthcare related call center.
- Knowledge of the Minnesota Medical Cannabis Law.
- Experience working a large database with confidential information.
- Previous experience training and/or providing education to others.
- Experience using computer software programs such as Microsoft Outlook, Excel, Teams, and Excel.
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at )
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
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Patient Registry Services Specialist - St. Paul, United States - Minnesota Department of Health
Description
Job DetailsWorking Title: Patient Registry Services Specialist
Job Class: Customer Services Specialist, Intermediate
Agency: Health Department
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
Join a mission-driven team to work as a Patient Registry Services Specialist in the Office of Medical Cannabis Division where you would contribute to the work of protecting, maintaining, and improving the health of all Minnesotans. This position exists to provide assistance to the Office of Medical Cannabis (OMC) Support Center and Patient Registry.
Working as a Patient Registry Services Specialist, you will:
Qualifications
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
This position requires successful completion of a background check and employment reference check.
Application Details
How to Apply
Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at or email . For additional information about the application process, go to .
Contact
If you have questions about this position, contact Amy Winters at or
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amy Winters at .
If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at .
About Health Department
Come and work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain, and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving, and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at or email and let us know the support you need.
Patient Registry Services Specialist professionals in Saint Paul
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Rebekah Thao
Waitress
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Connor Swanson
ERP Professional