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Reston

    IT Analyst - Reston, United States - Pierce

    Pierce
    Pierce Reston, United States

    4 days ago

    Default job background
    Description
    • Resolves workstation issues throughout the organization to maximize firm-wide productivity and minimize system downtime
    • Responds to telephone, email, and in-person requests for technical support; including monitoring and responding to questions directed to assigned office IT GROUP e-mail alias
    • Tracks, documents, monitors, and completes all issues in Help Desk ticketing system to ensure timely and effective resolution, escalating to others in IT Support and overall IT as necessary to realize issue resolution
    • Provides comprehensive incident support for customers both in-person and remotely, including rapid problem resolution followed by root cause analysis and knowledge transfer by notifying others as appropriate based on problem documentation and escalation procedures
    • Runs diagnostic tests to isolate system problems and makes recommendations for potential solutions
    • Installs, maintains, and upgrades equipment and its associated infrastructure as needed
    • Provides basic PowerShell scripting assistance for key custom applications
    • Maintains inventories and interacts with vendors as necessary to contract technology supplies and services
    • Develops instructions and procedures for software installations and configurations, enabling knowledge sharing across the department
    • Performs daytime, evening, after-hours, weekend, holiday, and/or emergency closure end user support as necessary, which may require short notice to travel to the office outside of normal business hours; participates in rotating on-call coverage with other team members
    • May occasionally visit assigned offices to provide onsite assistance and inventory tasks as needed with short notice

    Requirements

    • High school diploma or equivalent required; Bachelor's degree preferred
    • Minimum of 5 years of experience in Windows workstation implementation, management, and support preferably in the professional services industry
    • Experience using and supporting Windows; MS 365; SharePoint, OneDrive, PowerShell, Citrix, VPN, Teams, Zoom Webex and document management systems such as NetDocuments required
    • Basic knowledge of networking in an MS Server /2019 environment required
    • Current certifications in relevant technologies such as Microsoft Windows 10 MCSA, CompTIA Network+ and A+ preferred
    • Experience using and supporting video conferencing equipment preferred
    • Experience with Carpe Diem, Aderant and Relativity is a plus
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