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    Client Application Support Representative - St Louis, United States - HireTalent - Diversity Staffing & Recruiting Firm

    Default job background
    Banking / Loans
    Description

    Responsibilities

    • Provide Customer Support using phone and email
    • Independently respond to and provide technical assistance for incoming inquiries from users of online Treasury applications
    • Provide technical problem-solving for web browsers
    • Troubleshoot the source of issues affecting the customer's ability to access the application and respond accordingly
    • Use customer relationship management tools to document the problems and resolution of each contact
    • Support annual user access recertification efforts for Treasury applications
    • Decipher diagnostic reports
    • Process daily application audit reports and analyze results
    • Analyze existing procedures to identify constraints, and can work with peers, management, and analysts to develop or change processes to minimize constraints

    Qualifications

    • Bachelor's Degree or commensurate experience
    • 2+ years' experience providing customer service support; preferably in a call center
    • Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.
    • Excellent customer service skills required to meet customer service quality measures
    • Use analytical skills for troubleshooting and trend analysis
    • Learn the basics of Treasury business lines and the applications that support those business lines, including functions, reports, and help text of the applications to provide premier customer support
    • Experience implementing and improving processes
    • Excellent verbal and written communication skills
    • Experience effectively training customers or coworkers is recommended
    • Bilingual in Spanish is preferred.


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