Jobs
>
Greenbelt

    Helpdesk Specialist - Greenbelt, United States - ASP Web Solutions

    ASP Web Solutions
    ASP Web Solutions Greenbelt, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description

    Title: Helpdesk Specialist
    Location: Greenbelt MD - NASA
    Duration: Full Time

    Job Description:
    ASP seeks a Helpdesk Specialist to support the NASA program. Perform in a Help Desk environment that assists NASA offices staff on campus primary offices and nationwide state and district offices in installing and using NASA supported software, including messaging client software, word processors, web browsers, anti-virus software, and VPN access.

    Primary Responsibilities:

    • Receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels. Responds to customers using the customer's preferred method of communication and do so in a courteous and timely manner.
    • The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources.
    • Enters applicable supporting information into systems and web forms on an application via computer.
    • All transactions must be conducted accurately, courteously, and in a timely manner.
    • Provide weekly reports and open tickets for each support or consulting request from customers.

    Required Skills:

    • Four (4) years, or three (3) years with associates degree, or two (2) years with bachelor's degree related experience in customer service and responding to requests for information, contact center experience preferred
    • Will maintain all state licenses as required by the final contract.
    • Have strong communication (Verbal and Written Skills), and organizational skills.
    • Ability to clearly/concisely/effectively communicate in writing or in a verbal exchange with varying audiences (one to one, one to many, different levels of the org chart).

    Preferred Skills:

    • Clear public speaking voice.
    • Ability to multi task and work in fast paced environment.
    • Professional appearance.
    • Strong in-person, phone and written communication skills.
    • Familiarity with CRM software similar to Salesforce or Microsoft Dynamics and associated business process (mass outreach/email marketing, correspondence management, administrative workflow).
    • Previous Technical support ticket tracking experience is beneficial.

    Please submit resume to John Halby
    -web-

    Powered by JazzHR

    eLhGFgtL4Z

  • NextGen Solutions Corp

    Helpdesk Specialist

    1 week ago

    NextGen Solutions Corp Washington, United States

    We are looking for a **Helpdesk Specialist Journeyman (Min 6+ Yrs. Exp) ONSITE (Webcam Interview)**. · **DIRECT CLIENT Position** · **Number of positions: 1** · **Length: 9-21Months+** · **Work Address: Washington DC 20003** · **Immediate interviews - (Webcam Interview)** · Pleas ...

  • ASP Web Solutions

    Helpdesk Specialist

    3 days ago

    ASP Web Solutions Greenbelt, United States

    Title: Helpdesk Specialist · Location: Greenbelt MD - NASA · Duration: Full Time · Job Description: · ASP seeks a Helpdesk Specialist to support the NASA program. Perform in a Help Desk environment that assists NASA offices staff on campus primary offices and nationwide state ...

  • ASP Web Solutions

    Helpdesk Specialist

    2 weeks ago

    ASP Web Solutions Greenbelt, United States Full time

    Title: Helpdesk Specialist · Location: Greenbelt MD - NASA · Duration: Full Time · Job Description: · ASP seeks a Helpdesk Specialist to support the NASA program. Perform in a Help Desk environment that assists NASA offices staff on campus primary offices and nationwide state and ...

  • Aspire Technologies

    Helpdesk Specialist Journeyman

    1 week ago

    Aspire Technologies Washington, United States

    We are looking for an **OCTO -DCPS Helpdesk Specialist Journeyman (Webcam Interview)**. · **DIRECT CLIENT Position** · **Length: 9-21Months+** · **Work Address: OCTO - 200 I Street, SE Washington DC 20003** · **Immediate interviews - (Webcam Interview)** · Please Note this positi ...

  • gointellects

    Helpdesk Specialist Journeyman

    1 week ago

    gointellects Washington, United States

    Responsibilities: · 1. Responds to and diagnoses problems through discussion with users. · 2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. · 3. Supervises operation of help des ...

  • Centura

    Dcps Helpdesk Specialist Journeyman

    1 week ago

    Centura Washington, United States

    Hi, · We are looking for · **Position**: DCPS Helpdesk Specialist Journeyman · **Location**: OCTO - 200 I Street, SE Washington DC 20003 · **Duration**: 9-21Months+ · **Immediate interviews** - Webcam interviews ONLY · Please Note this position is 100% ONSITE · **Resolve technica ...

  • Capitaltechsolutions Inc

    6+ Years of Helpdesk Specialist

    1 week ago

    Capitaltechsolutions Inc Washington, United States

    Role : Helpdesk Specialist · Location : Washington DC (Onsite) · Client : DC government · **Job Description**: · Resolve technical issues and closing out assigned · Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security ...

  • Strategic Insight, Ltd.

    IT Facilities Helpdesk Support Specialist

    2 days ago

    Strategic Insight, Ltd. Washington, United States

    Strategic Insight, Ltd. is seeking an **IT** Facilities Helpdesk Support Specialist (Staff Associate)** to support our PEO IWS client. Job location is Washington, DC, Navy Yard. There is the potential for some hybrid working schedule between home, corporate and client site. · Str ...

  • AHU Technologies Inc

    6+ Years of Helpdesk Specialist

    1 week ago

    AHU Technologies Inc Washington, United States

    Role : Helpdesk Specialist · Location : Washington DC (Onsite) · Client : DC government · **Job Description**: · Resolve technical issues and closing out assigned · Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security ...

  • DK Consulting, LLC

    Mobile Device Helpdesk Specialist

    4 days ago

    DK Consulting, LLC Baltimore, United States

    **Position**: Mobile Device Helpdesk Specialist · **Client**: Maryland Transit Administration · **Location**: 6 Saint Paul Street, Baltimore, MD 21202 · **Duration**: Until February 2026 · **Interview mode**: Virtual · **DK Consulting Overview**: Founded in May 2003, DK Consultin ...

  • CRI

    Tier-2 Helpdesk Specialist

    3 days ago

    CRI Alexandria, United States

    CRI is a leading developer of new technology in the government arena. We create exciting and innovative products for the global market by pushing the boundaries of technology. We have a culture of innovation tempered with a common-sense approach to problem-solving. We are a woman ...

  • The Midtown Group

    Helpdesk Specialist

    1 week ago

    The Midtown Group Washington, United States

    Job Description · Job DescriptionOur client is hiring a Helpdesk Specialist in Washington DC with 6+ years of experience for $26/hour (W2).Because this is a federal position you MUST be a US Citizen or Green Card holder to be eligible. You will be assistance with installation, op ...

  • The Midtown Group

    Helpdesk Specialist

    1 week ago

    The Midtown Group Washington, United States

    Job Description · Job DescriptionOur client is hiring a Helpdesk Specialist in Washington DC with 6+ years of experience for $26/hour (W2).Because this is a federal position you MUST be a US Citizen or Green Card holder to be eligible. You will be assistance with installation, op ...

  • The Midtown Group

    Helpdesk Specialist

    1 week ago

    The Midtown Group Washington, United States

    Job Description · Job DescriptionOur client is hiring a Helpdesk Specialist in Washington DC with 6+ years of experience for $26/hour (W2).Because this is a federal position you MUST be a US Citizen or Green Card holder to be eligible. You will be assistance with installation, op ...

  • SOFTMAX

    Helpdesk Specialist

    1 week ago

    SOFTMAX Washington, United States

    Job Description · Job DescriptionThe candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be comfortable with getting around DC. · Responsibilities:Resolve technical issues and closi ...

  • Go intellects Inc

    Helpdesk Specialist

    2 days ago

    Go intellects Inc Washington, United States

    Job Description · Job DescriptionBenefits:Competitive salary · Resolve technical issues and closing out assigned · Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security policies related to security and integrity of Dist ...

  • NextPit GmbH

    Helpdesk Specialist

    1 week ago

    NextPit GmbH Bethesda, United States

    Cohere is seeking a Help Desk Specialist SME to join our team You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technology investigations, operations and maintenance, and infrast ...

  • Cohere Technology Group LLC

    Helpdesk Specialist

    5 days ago

    Cohere Technology Group LLC Bethesda, United States

    Job Description · Job DescriptionCohere is seeking a Help Desk Specialist SME to join our team You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technology investigations, operat ...

  • Development InfoStructure

    Helpdesk Specialist

    1 week ago

    Development InfoStructure Arlington, United States

    Job Description · Job DescriptionDevelopment InfoStructure LLC., (DEVIS) provides exceptional DevSecOps integration in our agile software development and embedded software solutions, combined with comprehensive IT management and consulting services to our federal, state, and loca ...

  • PBG Consulting

    Lead Helpdesk Specialist

    2 days ago

    PBG Consulting Washington, United States

    Job Description · Job DescriptionTitle: Lead Helpdesk Specialist · Location: Hybrid Washington, DC · Key Responsibilities: · This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, inc ...