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Automotive Service Advisor - Rock Hill, United States - B&B Tire Pros & Auto Care
Description
Benefits:
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Company Overview
Here at Tire Pros, we take pride in being the best at what we do, but we also have fun while we're doing it.
Benefits and Perks
Laughing and having a good time
Being a part of a Top Tier quality shop
Excellent Training and Development
Competitive Compensation
Excellent Benefits
Job Summary
Advise and consult customers on vehicle service needs while building a relationship to create a lifelong customer. Create repair orders for customers and communicate with the service department. We strive to make someone leave happier than they came to us.
Responsibilities
Promptly meets and greets customers
Determines the nature of customer problems; May make road test or visually inspect the vehicle
Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
Obtains customer approval for service before delivering order to service personnel
Reviews completed repairs or services performed with customers and collects payment
Maintains cleanliness of showroom and re-stocks display as needed
Performs daily cash/sales procedures at close of business day
Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations
Desired Qualifications
High School graduate or comparable vocational training
Knowledge of computerized sales and marketing software
Knowledge of auto/truck tire, lubrication and maintenance issues
Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
Preferred experience but not required:
2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
Experience as a vehicle mechanic or lubrication technician
This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.
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