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    Data Center Delivery - Seattle, United States - Amazon

    Amazon
    Amazon Seattle, United States

    3 weeks ago

    Amazon background
    Description
    Data Center Delivery - Technical Infrastructure Program Manager, One-Intake Program Team


    Play a key role in operational and process improvement within Amazon Web Services, where we have a history and tradition of innovative technologies and services.

    Reporting to the Data Center Capacity Delivery organization, you will have the opportunity to partner across the global AWS Infrastructure Services organization to shape the future of the AWS profile and tempo to which we deliver.


    Data Center Capacity Delivery is growing the One-Intake Program team function in scale and complexity in order to deliver capacity on time to meet customer business requirements.

    The team is seeking a highly-skilled & driven Senior Technical Program Manager who will help drive the team toward our mission of building durable and reliable data-informed processes within AWS Infrastructure.

    The ideal candidate has experience managing global Infrastructure projects/programs; developing, monitoring, and reporting project/program health metrics; leading cross-functional teams; developing and implementing change management plans; training and mentoring performance; and driving position readiness improvement.

    As a Technical Program Manager within this team focused on new product launch preparation, you will work with cross-organizational teams from Services, Hardware Engineering, Network Engineering, Software development and Capacity Planning teams to prepare for new product end to end launch readiness with automation and operational process in place.


    The primary responsibilities from the Technical Program Manager include, but are not limited to, the following: - Lead planning, execution, and delivery tasks of multiple project/programs simultaneously.


    • Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health.
    • Identify process improvement opportunities and gather user requirements with key internal customers.
    • Develop and implement scalable, datadriven process improvement/automated solutions.
    • Develop standard operating procedures, change/communication plans, and project/programlevel status updates.
    • Drive adoption with internal customers through effective change management.
    • Anticipate potential issues and risks, and escalate appropriately and in a timely manner.
    • Remain flexible to changing priorities and open to new ideas.
    • Keep the customer experience as the primary focus.
    Amazon is committed to a diverse and inclusive workplace.

    Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

    For individuals with disabilities who would like to request an accommodation, please visit

    Key job responsibilities

    Data Center Planning and Delivery is growing the One-Intake Program function in scale and complexity in order to deliver capacity on time to meet customer business requirements.

    This role will work with cross-functional teams from Services, Engineering and Capacity Planning teams to prepare for new product launch readiness with automation and operational process in place.

    About the team

    The mission of the One-Intake Program is to prepare for new product launches to the Infra ecosystem that will enable us to meet on-time delivery to customers and not negatively impact established business and operational metrics.

    Through this program, we will enable Infra to close existing intake gaps, improve the ownership of new products, and enhance support from engineering, planning, and operational teams when new instances, racks, and tools are being introduced to Infra.

    We are open to hiring candidates to work out of one of the following locations:

    Seattle, WA, USA

    • 3+ years of technical infrastructure management experience
    • Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
    • Experience with varying scenarios of infrastructure builds
    • Master of Science, MBA or equivalent degree
    • Experience in SQL; Tableau
    • Experience in Data Center Planning, Delivery, and/or Operations
    • Experience in Process Improvement through automation
    • Experience in Critical Path Method for Project Management
    • High attention to detail
    • Proven ability to manage multiple, competing priorities simultaneously
    • Comfort with ambiguity; ability to be flexible in a rapidly changing environment
    • Proven track record of earning trust, taking ownership, and successfully delivering results in a fastpaced, dynamic environment
    • Meets/exceeds Amazon's functional/technical depth and complexity for this role
    • Excellent organization skills
    • Excellent written and verbal communication skills
    Amazon is committed to a diverse and inclusive workplace.

    Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

    For individuals with disabilities who would like to request an accommodation, please visit

    Our compensation reflects the cost of labor across several US geographic markets.

    The base pay for this position ranges from $87,000/year in our lowest geographic market up to $197,700/year in our highest geographic market.

    Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

    Amazon is a total compensation company.

    Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

    For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

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