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IT Technical Support Consultant - San Francisco, United States - Turner & Townsend Group
Description
From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations.
Working from 113 offices in 46 countries, we make the difference to projects across thereal estate ,infrastructure andnatural resources sectors worldwide.
Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.Job Description
Turner & Townsend
are looking to recruit a
IT
Technical Support Consultant
to work within our globally distributed
ITteam, to provide
ITtechnical support from the San Francisco office to all our users across the global business.
Provide day to day
ITsupport to all our people, including call logging, troubleshooting,
ITadmin tasks such as new user setup, password resets, and PC builds.
ITenvironment, including servers, systems, networks, and other devices.
To assist on various projects and upgrades to meet Turner & Townsend's goals.
Assist in office moves and changes with respect to the installation and changes to the
ITand Voice infrastructures and all associated peripherals.
Build positive working relationships with the business.
Duties will vary and be revised due to the nature of the
ITSupport environment (the above is a guide and not a comprehensive list of responsibilities).
Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 Enterprise, MS 365 including Exchange online, Office, Endpoint manager, etc.
Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
Team-player.Analytically minded, able to break down and understand information.
Must be comfortable with working in a fast-moving, dynamic environment.
Strongly customer-focused, used to providing support to demanding users.
Good organizational skills, used to managing and prioritizing own workload.
Ability to report on progress, timescales, outstanding and completed activities.
Education and Experience
All round
ITsupport specialist with at least three years' experience of hands-on, remote and telephone support.
Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment.
Hands-on experience of LAN, WAN and VPN, troubleshooting and support.
Proven track record of working in a support environment supporting multiple users across multiple locations.
Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
Ability to support a wide range of desktop applications.
Deploying image / software through Intune/SCCM.
Experience of ITIL based call management system, e.g., FreshService.
Basic understanding of managing hardware and software assets and control software register.
Additional Information
The salary range for this full-time role is
$80K-$100
per year.
Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary.
This range is a reflection of base salary only, not of a total compensation package.Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate's experience and qualifications.
*On-site presence and requirements may change depending on our client's needs*Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Please find out more about us atAll your information will be kept confidential according to EEO guidelines.
#LI-LT1 #LI-NE2
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process.
No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property ofTurner & Townsend and arenot subject to payment of agency fees.
In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,to submit candidates for review.
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