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    Implementation Specialist- Avaya Communication Manager - New York, United States - VanderHouwen

    VanderHouwen
    VanderHouwen New York, United States

    Found in: Appcast US C2 - 6 days ago

    Default job background
    Description
    FTE opportunity
    Top Secret Clearance and Full Scope Polygraph required to be considered.
    Avaya CM Implementation Specialist
    Our client is seeking an Avaya CM Implementation Specialist to join their organization.

    The Avaya CM Implementation Specialist will have the responsibility of developing testing strategies and plans with our client, cross-service teams, and third-party partners.

    This role requires a deep understanding and extensive experience with Avaya architecture, design, implementation, and testing in support of architecture designs to be consumed for global deployments.

    It's a constantly evolving field, and the job requires someone who can stay on top of the latest trends and technologies.

    This role is onsite in Fairfax, Virginia.

    Avaya CM Implementation Specialist Responsibilities

    Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new products to enhance their telecommunication posture.

    Monitor, manage, and maintain voice call flow traffic across more that 300 TDM-PRI/H.323/SIP trunk groups connecting to client products as well as other telecommunication platforms.

    Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns.

    Monitor, manage, and maintain a bash script application to assist end users administer their login accounts in hundreds of client and non-client servers.

    Manage dozens of non-person accounts in hundreds of client and non-client servers that perform automated functions for the customer.

    Work with the customer's O&M Team and various other organizations to troubleshot and maintain reliable talk paths between voice networks.

    Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc.) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks.

    Respond to requests, from O&M technicians or voice engineers, for assistance on performing administrative task and conducting troubleshooting actions.
    Train newer voice engineers on how to perform most of the tasks listed above.

    Avaya CM Implementation Specialist Qualifications
    Top Secret Clearance w/Full Scope Polygraph
    Bachelor's degree or equivalent years of experience.
    Must also have at least 5 years of professional experience in the related field.
    Good communication skills to communicate with customers, support personnel, and management.
    Experience working with Avaya CM implementation and service-related work.
    Experience working in the support field, and direct customer interactions.
    Strong technical knowledge and experience with Avaya's product portfolio.
    Technical working knowledge and experience with Communication Manager, Session, and System Manager.
    Technical working knowledge and experience with Session Initiation Protocol.
    Knowledge and experience with Avaya's Contact Center portfolio.
    Strong personal computer and business solution software skills in application administration, design and architecture.
    Strong analytical and problem-solving skills for design, coordination and testing of applications.
    Leadership skills to guide and mentor the work of less experienced personal.
    Ability to work in a team environment.
    High tolerance for stressful situations.
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