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    ITSM/ITIL Manager - Los Angeles, United States - Ellit Groups

    Ellit Groups
    Ellit Groups Los Angeles, United States

    3 weeks ago

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    Description

    Overview:


    Seeking a Healthcare IT Service Management Architect with comprehensive expertise in Service Management and Clinical Service Desk development within the Healthcare IT sector.

    The ideal candidate will possess a deep understanding of healthcare IT service support, including incident management, request management, project management, and change management.


    Responsibilities:
    Lead the development and implementation of top-to-bottom solutions for healthcare service support, including incident, request, project, and change management.

    Investigate current organizational service management methodologies and translate them into best practice health IT Service Management (ITSM) designs to meet future needs.

    Develop foundational ITSM workflow diagrams for all aspects of ITSM, preferably using Visio, in alignment with ServiceNow builds.
    Design ITSM and Clinical Service Desk solutions within an Epic-hosted healthcare environment.
    Contribute to or lead the development of Clinical Service Desk Tier 1 training methodologies.

    Manage projects and lead teams in the development, implementation, building, and configuration of ServiceNow builds to support health ITSM workflows.

    Experience in the development or implementation of Service Management Knowledge Base designs.

    Requirements:
    Comprehensive understanding of Service Management and Clinical Service Desk development within Healthcare IT.
    Proven experience in translating organizational methodologies into best practice ITSM designs.
    Proficiency in developing ITSM workflow diagrams, preferably using Visio.
    Experience with ServiceNow builds and configurations to support health ITSM workflows.
    Familiarity with Epic-hosted healthcare environments.
    Strong project management and leadership skills.
    Ability to develop and implement Clinical Service Desk Tier 1 training methodologies.
    Prior experience in developing or implementing Service Management Knowledge Base designs.

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