-
Account Manager HVAC
3 weeks ago
Gentis Recruitment Lexington, United StatesL'organisation est une entreprise familiale qui opre dans plus de 50 pays. En Belgique, elle est l'un des leaders du march des systmes de chauffage et de refroidissement. Il s'agit d'un grand fabricant de divers appareils et marques dans le domaine du chauffage, de la ventilation ...
-
Personal Lines Account Manager
2 weeks ago
Salem Five Insurance Svcs Lexington, United States**Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.** · **Who We Are**: Join an organization th ...
-
Life Science Account Manager
3 weeks ago
Genedata Lexington, United StatesGenedata transforms data into intelligence with innovative software solutions that incorporate extensive biopharma R&D domain knowledge. Multinational biopharmaceutical organizations and cutting-edge biotechs around the globe rely on Genedata to digitalize and automate data-rich ...
-
Mimecast Lexington, United StatesWhy Join Us? · The Commercial Account Manager role is integral to our dynamic Customer Development team at Mimecast, where we seek an exceptional individual with robust sales acumen. We are in search of a self-motivated and collaborative team player, demonstrating a proven track ...
-
Key Account Manager
2 days ago
Velocity Ventures Blue Grass, United StatesWe are the expert in connection and fastening technology - and have been since 1878. With 1,000 employees worldwide, we are responsible for our customers' automated supply and optimization of material flow and supply chain with our products and services. We are consistently focus ...
-
Account Manager
2 weeks ago
Amplify Recruiting Lexington, United StatesJob Description: Account Manager - Mining · We design, manufacture, and sell innovative technological products that help keep people safe. Initially focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally ...
-
Account Manager
1 week ago
CBT GmbH Lexington, United StatesOverview: · CBT is one of the most innovative Industrial Distribution companies in Cincinnati and the tristate region. Our mission is to be recognized by our customers and our suppliers as their best business partner. Our success comes from recruiting, hiring, and training the b ...
-
Account Manager
1 week ago
Heart of the House Hospitality Lexington, United States*Heart of the House Hospitality* is seeking a *Bilingual Account Manager* for our Lexington Market*.* Come grow your career with a team that is passionate about hospitality, putting people first, and safety. · *When you work for Heart of the House as a hospitality staffing Accou ...
-
Accounting Manager
3 days ago
Gray Construction Lexington, United StatesOverview · We are seeking an experienced Accounting Manager in our Lexington, Kentucky headquarters. · Why Gray? · Gray is a fully integrated, international service provider deeply rooted in engineering, design, construction, and smart manufacturing services. Consistently ranked ...
-
Account Manager
2 weeks ago
Rakuten International Lexington, United StatesJob Description: · JOB SUMMARY: · Are you passionate about providing proactive and professional communication to client partners, offering them the top-notch partnership they deserve? · Are you an innately curious person who is driven by challenges and doesn't settle for "tha ...
-
Account Manager
3 weeks ago
Rakuten Group, Inc. Lexington, United StatesJob Description:JOB SUMMARY: Are you passionate about providing proactive and professional communication to client partners, offering them the top-notch partnership they deserve?Are you an innately curious person who is driven by challenges and doesn't settle for "that's the way ...
-
Account Manager
1 week ago
Airgas Lexington, United StatesR Account Manager - Lexington KY (Open)Location:Lexington, KY - Codell - Filling industrialHow will you CONTRIBUTE and GROW?At Airgas, we're seeking a motivated Account Manager who embodies our commitment to excellence. Our team is dedicated to developing expertise, solving chall ...
-
Account Manager
3 weeks ago
ViaPath Technologies Lexington, United StatesOverview · ViaPath is seeking an Account Manager to join our growing sales team. The selected individual will be responsible for delivering against net revenue targets (renewal and upsell) across ViaPath 'growth' product categories with respect to accounts with the existing phon ...
-
Account Manager
13 hours ago
Airgas Lexington, United StatesR Account Manager - Lexington KY (Open) · Location: · Lexington, KY - Codell - Filling industrial · How will you CONTRIBUTE and GROW? · At Airgas, we're seeking a motivated Account Manager who embodies our commitment to excellence. Our team is dedicated to developing expertis ...
-
Account Manager
2 days ago
Southeastern Freight Lines Lexington, United StatesAs an Account Manager, you will be responsible for presenting Southeastern in the best, most comprehensive light to both prospective and current clients. Secure market share and create profitable margins. · Pull account profiles for each planned call and execute a strategy for in ...
-
Account Manager
2 weeks ago
CBRE Lexington, United StatesAccount Manager - Lexington, KY · Job ID · 167056 · Posted · 16-May-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Facilities Management · Location(s) · Lexington - Kentucky - United States of America · Global Workplace Solutions (GWS ...
-
Accounting Manager
2 weeks ago
Gray Construction Lexington, United StatesOverview: · We are seeking an experienced Accounting Manager in our Lexington, Kentucky headquarters. · : · Why Gray? · Gray is a fully integrated, international service provider deeply rooted in engineering, design, construction, and smart manufacturing services. Consistentl ...
-
Account Manager
2 weeks ago
Heart of the House Hospitality Lexington, United States*Heart of the House Hospitality* is seeking a *Bilingual Account Manager* for our Lexington Market*.* Come grow your career with a team that is passionate about hospitality, putting people first, and safety. · *When you work for Heart of the House as a hospitality staffing Accou ...
-
Account Manager
2 weeks ago
CBRE Lexington, United StatesAccount Manager - Lexington, KY · Job ID · 167056 · Posted · 16-May-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Facilities Management · Location(s) · Lexington - Kentucky - United States of America · Global Workplace Solutions (GWS) - Local is ...
-
Account Manager
2 days ago
CBRE Lexington, United StatesAccount Manager |Facilities Management - Lexington, KY (Onsite) · Job ID · 167056 · Posted · 16-May-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Facilities Management · Location(s) · Lexington - Kentucky - United States of America · ...
Technical Account Manager - Lexington, United States - Mimecast
Description
Technical Account Managers are responsible for serving as a customer's technical partner at Mimecast, providing both technical guidance on routine support matters and strategic advice on effective utilization of the Mimecast platform.
As this is a paid service offering, customers will have high expectations for the engineer's technical knowledge, overall engagement, and customer facing skills.
The role requires a thorough understanding of the challenges and expectations of corporate IT teams, the ability to clearly communicate technical issues, and the ability to confidently explain Mimecast product, services, and best practices.
What You'll DoCase Handling:
Work closely with assigned customer's IT staff for any issues on the Mimecast platform that require advanced troubleshooting, problem isolation and/or resolution.
For technical matters raised directly to the TAM by the customer, ensure support cases are adequately logged in the Mimecast case management system.
Regularly review open support cases assigned to other Mimecast Support Engineers to ensure they are being properly handled and escalated.
Manage customer and internal stakeholder communications for all issues raised to Mimecast Development, working closely with Customer Success and Service Delivery to ensure that required information and updates are shared in a timely basis until the problem is resolved.
Consult with other senior technical Mimecast resources, including Technical Operations, Messaging Security, Product Management, and Development to assist with issue resolution.
This may include email and phone queue cases, escalated and high profile issues, or coverage for other Technical Account Managers.
Proactive Engagement:
Understand and document the customer's technical business needs and environment through regular technical profile reviews coordinated by the Mimecast Customer Success team.
As mutually agreed with the customer, plan for migration or account related activities outside of normal business hours where required.
Account Management:
Work with the Customer Success Manager to provide periodic reports on support activity.
Attend routine conference calls and customer meetings, as mutually agreed with customer. Depending on Mimecast region and customer profile, some of these meetings may be at the customer's location.
Work closely with the Customer Success Manager to understand the customer's technical and business needs and advocate internally for feature and or/functional changes to the Mimecast platform.
1-3 years of experience working with MimeOS and full knowledge of all platform functionality
Experience providing high quality technical support to Enterprise customers
Knowledge of Microsoft Exchange, Active Directory, and other Corporate IT Messaging and Security systems.
Excellent written and verbal communication skills, and the ability to communicate highly technical topics to a non-technical audience
An emphasis on customer satisfaction and the ability to remain calm under pressure.
What We Bring
The Technical Account Manager role at Mimecast offers the opportunity to serve as a vital technical partner, providing guidance and support to ensure customer success.
Through exposure to diverse technical challenges, collaboration with cross-functional teams, and opportunities for professional growth, you'll play a crucial role in driving customer engagement while also enhancing your own expertise and career trajectory.
#LI-ND1DEI Statement
Cybersecurity is a community effort.
That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they're a cybercriminal, of course.
We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background.
We consider everyone equally:
your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
