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    BOS Lead Passenger Service Agent - Boston, United States - Swissport International AG

    Swissport International AG
    Swissport International AG Boston, United States

    4 days ago

    Default job background
    Part time
    Description

    Job summary

    Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

    Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

    Your activities

  • Supervise/control staff assignments including reporting, absences, overtime and compensation.
  • Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customer agreements and operational requirements.
  • Develop an open feedback culture by managing the performance of employees and ensure the delivery of training to the required standard.
  • Ensure compliance with all Swissport corporate safety and security procedures in order to meet / exceed regulatory standards and deliver the desired customer service experience.
  • Maintain, up-to-date company's and customer manuals and documentation.
  • Build and maintain relationships with customers and airport authorities.
  • Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, 1-1's and completion of relevant reports.
  • Ensure compliance with Swissport's SOPs and policies.
  • Ensure maximum efficiency in the operation of inbound and outbound flights.
  • Resolve conflict and irregularities and take appropriate action.
  • Responsible for maintenance of assigned equipment and materials.
  • Implement and monitor the local emergency plan.

    • Your profile

  • High School Diploma or equivalent.
  • 3-5 years industry experience.
  • 1-3 years managerial / supervisory experience.
  • Ability to work in a team environment.
  • Excellent organizational and planning skills.
  • Excellent oral and written communication skills.
  • Proficiency in Microsoft Office.
  • Must be able to work in inclement weather.

    • What we offer

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
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