Jobs
>
Boston

    Guest Service Agent - Boston, United States - Hilton Boston Logan Airport

    Hilton Boston Logan Airport
    Hilton Boston Logan Airport Boston, United States

    1 month ago

    Default job background
    Full time
    Description
    THIS POSITION REQUIRES 24/7 AVAILABILITY: DAYS, NIGHTS, OVERNIGHTS, WEEKENDS AND HOLIDAYS.
    Starting pay is $19.92; after 6 months of service increases to $21.34 and after 12 months of service increases to $28.45. Full benefits package after 90 days with some benefits starting immediately.

    Agent - Guest Service job in One Hotel Drive, Boston, Massachusetts, 02128, United States | Hotel jobs at Hilton

    What will I be doing?
    • As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
    • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
    • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
    • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
    • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
    • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
    • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
    • Receive, input, retrieve and relay messages to guests.
    What are we looking for?
    THIS POSITION REQUIRES 24/7 AVAILABILITY. NO SCHEDULE RESTRICTIONS:
    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline.
    In addition, we look for the demonstration of the following key attributes:
    • Quality.
    • Productivity.
    • Dependability.
    • Customer Focus.
    • Adaptability.

    What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
    About Hilton Boston Logan AirportThe possibilities are endless with a career at Hilton, the #1 Hospitality Company ranked by Great Place to Work. Come for the job, thrive in your career, and enjoy the journey of Making the Stay.
    As a global hospitality company with 19 world-class brands in 119 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there's an extraordinary person working to make each Stay magical.
    A covered walkway directly connects us to Boston Logan Airport terminals A and E, and our free 24-hour shuttle covers all terminals, the subway, water taxi, and car rentals. Downtown Boston is four miles away, and Fenway Park is seven miles from our hotel. We have an indoor pool, 24-hour fitness center, and park-and-fly options.

    About Hilton Boston Logan Airport:

    The possibilities are endless with a career at Hilton, the #1 Hospitality Company ranked by Great Place to Work. Come for the job, thrive in your career, and enjoy the journey of Making the Stay.
    As a global hospitality company with 19 world-class brands in 119 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there's an extraordinary person working to make each Stay magical.
    A covered walkway directly connects us to Boston Logan Airport terminals A and E, and our free 24-hour shuttle covers all terminals, the subway, water taxi, and car rentals. Downtown Boston is four miles away, and Fenway Park is seven miles from our hotel. We have an indoor pool, 24-hour fitness center, and park-and-fly options.

  • Hornblower Cruises and Events

    Guest Service Agent

    2 weeks ago

    Hornblower Cruises and Events Boston, United States Part time

    Boston Harbor City Cruises is seeking a Guest Service Agent for our operation in Boston. · Salary Range: $ · About You: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · About the Opportunity: · We are currently seeking friendly, ...

  • PrimeFlight

    Passenger Service Agent

    2 weeks ago

    PrimeFlight East Boston, United States

    INTRODUCTION · Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you · Perks of the job: · * 401 ...

  • Berkshire Hathaway Specialty Insurance

    Customer Service Agent

    2 weeks ago

    Berkshire Hathaway Specialty Insurance Boston, United States

    Job Description · Job DescriptionWho are we? · A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty, and specialty insurance coverages and outstanding service to customers and brokers ar ...

  • Olshan Properties

    Guest Services Agent

    3 weeks ago

    Olshan Properties Boston, United States

    Job Description · Job DescriptionPosition Summary · Our team is looking to add an upbeat Guest Service Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professi ...

  • Signature Flight Support Corporation

    Ramp Service Agent

    5 days ago

    Signature Flight Support Corporation East Boston, United States

    Job Description · Job Description · Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid ...

  • Courtyard Boston Cambridge

    Guest Services Agent

    3 weeks ago

    Courtyard Boston Cambridge Cambridge, United States Full time

    Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...

  • Aimbridge Hospitality

    Guest Services Agent

    2 weeks ago

    Aimbridge Hospitality Cambridge, United States

    In this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. · Joining The Charles Hotel surrounds you with entrepreneurial, li ...

  • Charles Hotel

    Guest Services Agent

    18 hours ago

    Charles Hotel Cambridge, United States

    Job Summary: · In this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. · Joining The Charles Hotel surrounds you with en ...

  • Charles Hotel

    Guest Services Agent

    3 hours ago

    Charles Hotel Cambridge, United States

    Job Summary · In this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. · Joining The Charles Hotel surrounds you with ent ...

  • Aimbridge Hospitality

    Guest Services Agent

    3 weeks ago

    Aimbridge Hospitality Cambridge, United States

    Job Summary · In this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. · Joining The Charles Hotel surrounds you with ent ...

  • Swissport International AG

    BOS Lead Passenger Service Agent

    2 weeks ago

    Swissport International AG Boston, United States Part time

    Job summary · Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling ...

  • Moxy Boston Downtown

    Overnight Guest Services Agent

    2 weeks ago

    Moxy Boston Downtown Boston, United States

    Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...

  • Ideaboxpro

    Customer Service Agent

    2 weeks ago

    Ideaboxpro Boston, United States

    Job Description · Job DescriptionJoin Ideaboxpro as a Customer Service Agent · At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek ways to improve and exceed our client's expectations. Our commitment to exce ...

  • Ocean Havens

    Gust Service Agent

    3 weeks ago

    Ocean Havens Boston, United States

    Position: Guest Service Agent, Front Desk at Ocean Havens · Job Summary: The Guest Service Agent is responsible for providing exceptional customer service to guests of the Inn & Marina in Boston, Massachusetts. This is a full-time, hourly position in the hospitality industry and ...

  • Four Seasons Hotels and Resorts

    Guest Services Agent- Four Seasons Hotel Boston

    1 week ago

    Four Seasons Hotels and Resorts Boston, United States Temps plein

    About Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...

  • Hilton

    Guest Service Agent

    2 days ago

    Hilton Boston, United States Full time

    Guest Service Agent - Full Time - DoubleTree by Hilton Boston Downtown · A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitabilit ...

  • Hilton

    Guest Service Agent

    5 days ago

    Hilton Boston, United States OTHER

    The historic Hilton Boston Park Plaza is looking for a Guest Service Agent to join their Front Office team. · This property boasts 70,000 square feet of event space in its premier Back Bay location, just steps away from Boston Common and the Public Garden and is centrally locate ...

  • PrimeFlight Aviation Services, Inc.

    Passenger Service Agent

    2 weeks ago

    PrimeFlight Aviation Services, Inc. Boston, United States

    **INTRODUCTION** · Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you** · **Perks of the jo ...

  • Boston Harbor City Cruises

    Guest Service Agent

    2 weeks ago

    Boston Harbor City Cruises Boston, United States Part time

    **Boston Harbor City Cruises is seeking a Guest Service Agent for our operation in Boston.** · **Salary Range: $15/hr** · **About You**: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · **About the Opportunity**: · We are currently ...

  • Hilton Boston Park Plaza

    Guest Service Agent

    5 days ago

    Hilton Boston Park Plaza Boston, United States Full time

    The historic Hilton Boston Park Plaza is looking for a Guest Service Agent to join their Front Office team. This property boasts 70,000 square feet of event space in its premier Back Bay location, just steps away from Boston Common and the Public Garden and is centrally located t ...